Service Integration and Management (SIAM) Foundation - Including Exam

Service Integration and Management Foundation is gericht op professionals die de SIAM-methodiek willen implementeren in hun organisatie en in het bijzonder professionals die al met IT Service Management-processen werken. Het is ook bedoeld voor providers die Service Integration en Management-modellen willen implementeren en beheren.

• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Officers (CTOs)
• Service Managers
• Service Provider Portfolio Strategists/Leads
• Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers)
• Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioner

• Begrijp de belangrijkste concepten en processen van SIAM die in organisaties worden gebruikt;
• Een SIAM-ecosysteem opzetten om de middelen van de organisatie beter te organiseren;
• Betere ondersteuning bieden tijdens een SIAM-implementatie door het begrijpen van de grootste overwegingen voor de belangrijkste processen;
• Risico’s verminderen die samenhangen met Integrated Services en het SIAM-ecosysteem;
• Verbind verschillende praktijken met SIAM om de dienstverlening van de organisatie te stimuleren en te verbeteren.
• Diensten integreren door verschillende structuren te gebruiken op basis van SIAM-praktijken en -methodologie;
• De belangrijkste fasen van de SIAM-implementatie herkennen om de uitrol ervan beter te plannen;
• Bepaal SIAM rollen en verantwoordelijkheden in processen en de organisatie;
• Beter de meest geschikte SIAM-praktijken selecteren in overeenstemming met de omgeving en volwassenheid van de organisatie

1. Introduction to Service Integration and Management

• What is SIAM?The
• history of SIAM
• The purpose of SIAM
• The scope of SIAM
• SIAM and the Business Strategy
• Value to the organization- The SIAM business case

2. SIAM roadmap

• Discovery and Strategy
• Plan and Build
• Implement
• Run and Improve

3. SIAM Structures

• Internally Sourced Service Integrator
• Externally Sourced Service Integrator
• Hybrid Service Integrator
• Lead supplier as Service Integrator

4. SIAM and Other Practices

• IT Service Management
• Lean
• COBIT®
• DevOps®
• Agile

5. SIAM Roles and Responsibilities

• Roles and the SIAM roadmap
• How is a role different in a SIAM Ecosystem?
• Customer Organization
• Service Integrator
• Service Provider
• Governance Roles
• Operational Roles
• The Service desk in a SIAM ecosystem

6. SIAM Practices

• People Practices: Managing Cross-functional Teams
• Process Practices: Integrating Processes across service providers
• Measurement Practices: Eneable and Reporto n End to End Services
• Technology Practices: Creating and Tooling Strategy

7. SIAM Cultural Considerations

• Cultural Change
• Collaboration and Cooperation
• Cross-service Provider Organization

8. Challenges and Risks

• Building de Business Case
• Level of Control and Ownership
• Legacy Contracts
• Commercial Challenges
• Security
• Cultural Fit
• Behaviours
• Measuring success
• Trust/Eliminating Micro- Management

There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.

• Aantal vragen: 40 (Meerkeuzevragen)
• Cesuur: 65%
• Open boek: Nee
• Elektronische apparatuur toegestaan: Nee
• Niveau: Foundation
• ECTS Credits: 2
• Possible Language exam: Chinese, English, German, Japanese

 

SIAMP-Service Integration and Management (SIAM®) Professional + examen
The following are recommended for further study:

• SIAMP - Service Integration and Management (SIAM®) Professional - Including Exam