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Negotiation skills

  • Course Code GNS100E
  • Duration 2 days

Course Delivery

Additional Payment Options

  • GTC 18 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price


excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

Request this course in a different delivery format.

Course Overview

Whether you’re asking for resources, negotiating with a customer or find yourself in the middle of a conflict, if you are skilled at negotiation, you will be able to navigate these situations successfully. In this active and interactive training course, you will practice negotiation techniques and receive direct feedback. This will improve your negotiation skills and allow you to discover your personal style and how you can adapt it to various situations.

Course Schedule

    • Delivery Format: Virtual Learning
    • Date: 09-10 September, 2020
    • Location: Virtual
    • Language: NL

Target Audience

Anyone involved in negotiations with internal or external customers

Course Objectives


What You’ll Learn:

  • The negotiation process
  • How you react to conflict
  • Characteristics of key negotiation styles
  • How to successfully negotiate

Course Content


1. Introduction to Negotiation

  • What is negotiation?
  • Negotiation factors
  • The Negotiation Process

2. Natural Tendencies in Negotiation

  • Competitive negotiations
  • Natural tendencies
  • Tactics used in negotiation

3. Competitive versus Collaborative Negotiation

  • Two styles of negotiation
  • Positions versus interests
  • Power behaviours
  • Finding common interests
  • Strategies to develop trust

4. Preparing to Negotiate

  • The Negotiation Planning Worksheet
  • Situational analysis
  • Developing your strategy

5. Conducting your Negotiation

  • The importance of listening
  • The art of dialogue
  • Asking effective questions

6. Action Planning and Next Steps

  • Your Negotiation Worksheet
  • Personal Learning Plan

Course Prerequisites

There are no pre-requisites for this course

Follow on Courses

  • Communicating for Clarity
  • Leading EDGE Selling
  • Building Strategic Partnerships
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