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ITIL 4 Foundation Bridge (Course & Certification)

  • Course Code ILFN4B
  • Duration 1 day

Course Delivery

Public Classroom Price

eur820,00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL4 Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 02 June, 2020
    • Location: Virtual
    • Language: NL
    • Delivery Format: Virtual Learning
    • Date: 22 June, 2020
    • Location: Virtual
    • Language: NL
    • Delivery Format: Virtual Learning
    • Date: 08 July, 2020
    • Location: Virtual

    eur790,00

Target Audience

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This course is aimed at IT professional who wish to upgrade from ITIL v3/2011 Foundation to ITIL4 Foundation.

Course Objectives

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Course Content

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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Service configuration management;    IT asset management; Business analysis; Deployment management; Monitoring and event management; Release management  

Course Prerequisites

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Students must have the ITIL v3/2011 Foundation qualification. Also, we expect some prework before commencement of the course.

 

Test Certification

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The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken at the end of the course.  The pass mark is 65% (26 out of 40) 

Cost of the exam is included in the course fee.

Follow on Courses

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These courses are scheduled to be available from Summer 2019

  • Create, deliver and support
  • Drive stakeholder value
  • High velocity IT
  • Direct, plan and improve
  • Digital and IT strategy
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