Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240)
- Kursuskode M-MB240
- Varighed 4 dage
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Åbent kursus
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Åbent kursus (Virtuelt)
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Beskrivelse
ToppenEffectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Kursusdato
Toppen-
- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 09-12 marts, 2026 | 10:30 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 04-07 maj, 2026 | 9:00 AM to 4:30 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 13-16 juli, 2026 | 10:30 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 31 august-03 september, 2026 | 9:00 AM to 4:30 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 09-12 november, 2026 | 10:30 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
Målgruppe
ToppenThis course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Kursets formål
ToppenStudents will learn to,
- Manage work orders in Dynamics 365 Field Service
- Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
- Implement Microsoft Dynamics 365 Field Service
- Solve problems in real time with Dynamics 365 Remote Assist
- Explore the fundamentals of Microsoft Dynamics 365 Field Service
Kursusindhold
ToppenModule 1: Manage work orders in Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service
Module 2: Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
- Configure bookable resources in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Use Resource Scheduling Optimization for Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
Module 3: Implement Microsoft Dynamics 365 Field Service
- Configure Microsoft Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Create custom apps for Dynamics 365 Field Service
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application
Module 4: Solve problems in real time with Dynamics 365 Remote Assist
- Get started with making Remote Assist calls
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Module 5: Explore the fundamentals of Microsoft Dynamics 365 Field Service
- Explore Dynamics 365 Field Service
- Describe Dynamics 365 Field Service scheduling capabilities and related apps
Forudsætninger
Toppen- No Prerequisites
Certificeringstest
ToppenMicrosoft Certified: Dynamics 365 Field Service Functional Consultant Associate