EXIN Service Integration and Management (SIAM™) Professional – Including Exam

This certification is designed for professionals who work in or aspire to work in complex service ecosystems, including:

- Service Managers and Service Management Practitioners

- SIAM Consultants and Service Integrators

- Service and Enterprise Architects

- Supplier, Vendor, and Contract Managers

- Business Relationship Managers

- Project, Program, and Transformation Managers

- Professionals responsible for retained capabilities or intelligent client functions

• Design a SIAM strategy aligned with business goals, sourcing models, and organizational constraints.
• Integrate multiple internal and external service providers into one coherent, business-facing ecosystem.
• Define and operate governance frameworks that drive accountability, transparency, and performance.
• Plan and execute SIAM implementations, including onboarding and offboarding providers with minimal disruption.
• Run, measure, and continuously improve a SIAM ecosystem using meaningful performance insights.
• Manage organizational change across people, processes, and suppliers — not just technology.

1. Discovery & Strategy

1.1 Key elements of a SIAM strategy
1.2 Analysis of the current situation
1.3 Elements of a SIAM governance framework

2. Plan & Build

2.1 Design a detailed SIAM model
2.2 Plan a SIAM implementation

3. Implement

3.1 Different scenarios supporting a SIAM implementation
3.2 Ongoing organizational change management (OCM)

4. Run & Improve

4.1 Operate, assure and improve a SIAM ecosystem

Requirements for certification

• Successful completion of the EXIN SIAM™ Professional based on the Scopism SIAM BoK V3 exam.
• Accredited EXIN SIAM™ Professional based on the Scopism SIAM BoK V3 training, including completion of the Practical Assignments.

• SIAMF - EXIN SIAM™ Foundation based on the Scopism SIAM BoK V3 – Including Exam

Examination details

• Examination type: Multiple-choice questions
• Number of questions: 40
• Pass mark: 65% (26/40 questions)
• Open book: No. The exam is based on a case study. This case study is provided as an appendix to the exam.
• Notes: No
• Electronic equipment/aides permitted: No
• Exam duration: 90 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.