ITIL® (Version 5) Experience - Including Exam
- Kursuskode ITIL5MP-E
- Varighed 3 dage
Leveringsmetoder
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Leveringsmetoder
Kurset er tilgængeligt i følgende formater:
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Firma kursus
Et lukket firma kursus
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Åbent kursus
Traditionel klasserumsundervisning
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Åbent kursus (Virtuelt)
Live klasserumsundervisning du tilgår virtuelt
Anmod om dette kursus Med en anden leveringsløsning
Beskrivelse
ToppenThe courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Virtuel deltagelse
Et V&C Select kursus indholder nøjagtig det samme som et almindeligt kursus. Før kursusstart modtager man kursusmaterialet. Dernæst logger man på kurset via internettet og ser via sin pc den selvsamme præsentation som de øvrige deltagere, man kommunikerer via chat med underviseren og de øvrige deltagere på kurset. Denne uddannelsesmodel er både tids-og omkostningsbesparende og kan være et oplagt alternativ til almindelig klasseundervisning, hvis man f.eks. har et begrænset rejsebudget.
Kursusdato
Toppen-
- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 20-22 juli, 2026 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 09-11 september, 2026 | 9:00 AM to 5:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 23-25 november, 2026 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 25-27 januar, 2027 | 9:00 AM to 5:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 22-24 marts, 2027 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 18-20 maj, 2027 | 9:00 AM to 5:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
Målgruppe
ToppenThis course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals
Kursets formål
ToppenAfter you complete this course you will be able to:
- Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
- Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.
- Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
- Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
Kursusindhold
ToppenModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of Experience
Module 2: ITIL® Experience
- 2.1 Service Stakeholders
- 2.2 Experience and the ITIL® Four Dimensions
- 2.3 Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience
- 3.1 Key concepts of experience capture
- 3.2 Experience evidence.
Module 4: Service Journey
- 4.1 Service relationships, agreements, and journeys
- 4.2 Organizations
- 4.3 Consumer stakeholders
- 4.4 Provider stakeholders
- 4.5 Digital experience improvement
Module 5: ITIL® and AI
- 5.1 Experience management in the AI context
- 5.2 AI Governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Forudsætninger
Toppen- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Certificeringstest
Toppen- ITIL® (Version 5) Experience
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Efterfølgende kurser
ToppenThe following courses are recommended for further study:
- ITIL® (Version 5) Transformation