ITIL® (Version 5) AI Governance - Including Exam
- Kursuskode ITIL5AIG
- Varighed 2 dage
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Beskrivelse
ToppenITIL® AI Governance (Version 5) is for all organizations and people aiming to accelerate success with AI.
It provides practical guidance for governing AI responsibly, effectively, and at scale - helping organizations and professionals capture AI's opportunities while managing its risks. In a world where AI is becoming the default, it helps you:
- Establish clear accountability and oversight for AI across the organization
- Balance innovation, ethics, and compliance without compromising speed or agility
- Stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes
- Scale the use of AI responsibly and turn ambition into measurable, sustainable value.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 07/2026
Company Events
These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.
Kursusdato
ToppenMålgruppe
ToppenThis course is aimed at:
Professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers
Kursets formål
ToppenAfter you complete this course you will be able to:
- Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
- Define key AI concepts and explain how AI types, characteristics, and the ITIL® AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions.
- Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability.
- Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
- Use the ITIL® AI Governance Model and ITIL® AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
- Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end to-end delivery and operational environments.
Kursusindhold
ToppenModule 1: The AI World and the need for AI Governance
Module 2: What is Governance?
Module 3: What is AI and why we need AI Governance?
Module 4: Risk, Strategy, and the Consequences of Getting it Wrong
Module 5: ITIL® as a Governance Toolkit
Module 6: ITIL® AI Governance Improvement Model: Assess and Design
Module 7: ITIL® AI Governance Improvement Model: Implement and Maintain
Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function
Module 9: Connecting AI with Complementary Frameworks
Forudsætninger
Toppen- There are no required pre-requisites for this course, however some experience of ITIL® would be beneficial.
Certificeringstest
ToppenRecommended preparation for exam(s):
- ITIL® (Version 5) AI Governance
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Efterfølgende kurser
ToppenThe following courses are recommended for further study:
- ITIL® (Version 5) Foundation
- ITIL® (Version 5) Service
- ITIL® (Version 5) Experience
- ITIL® (Version 5) Product
- ITIL® (Version 5) Transformation
Mere information
ToppenITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard
