ITIL® 4 Specialist: High Velocity IT + exam

• Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager.

The ITIL Specialist Module, HVIT will help you to:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
• Know how to contribute to achieving value with digital products

• ·         Digital organization
• ·         High velocity IT
• ·         Digital transformation
• ·         IT transformation
• ·         Digital products
• ·         Digital technology

Understand when the transformation to high velocity IT is desirable and feasible

The five objectives associated with digital products – to achieve:

• ·         Valuable investments – strategically innovative and effective application of IT
• ·         Fast development - quick realization and delivery of IT services and IT-related products
• ·         Resilient operations - highly resilient IT services and IT-related products
• ·         Co-created value - effective interaction between service provider and consumer
• ·         Assured conformance - to governance, risk and compliance (GRC) requirements

Understand how high velocity IT relates to:

• ·         The four dimensions of service management
• ·         The ITIL service value system
• ·         The service value chain
• ·         The digital product lifecycle

Understand the following concepts:

• ·         Ethics
• ·         Safety culture
• ·         Toyota Kata
• ·         Lean / Agile / Resilient / Continuous
• ·         Service-dominant logic
• ·         Design thinking
• ·         Complexity thinking

Know how to use the following principles, models and concepts:

• ·         Ethics
• ·         Safety culture
• ·         Lean culture
• ·         Toyota Kata
• ·         Lean / Agile / Resilient / Continuous
• ·         Service-dominant logic
• ·         Design thinking

Complexity thinking to contribute to:

• ·         Help get customers’ jobs done
• ·         Trust and be trusted
• ·         Commit to performance
• ·         Deal with uncertainty
• ·         Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved

Know how to use the following practices to contribute to achieving valuable investments:

• ·         Portfolio management
• ·         Relationship management

Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:

• ·         Architecture management
• ·         Business analysis
• ·         Deployment management
• ·         Service validation and testing
• ·         Software development and management

Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:

• ·         Availability management
• ·         Capacity and performance management
• ·         Monitoring and event management
• ·         Problem management
• ·         Service continuity management
• ·         Infrastructure and platform management

Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:

• ·         Relationship management
• ·         Service design
• ·         Service desk

Know how the service provider ensures assured conformance is achieved

Know how to use the following practices to contribute to achieving assured conformance:

• ·         Information security management
• ·         Risk management

• Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the HVIT exam.

• Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

• ITIL 4: Create, Deliver, Support
• ITIL 4: Drive Stakeholder Value
• ITIL 4: Direct, Plan, Improve