DevOps Institute: Certified Agile Service Manager (CASM)® - Including Exam

The target audience for the CASM course is:

Practice owners and process designers.
Developers who are interested in helping make processes more agile.
Managers who are looking to bridge multiple practices into a DevOps environment.
Employees and managers responsible for engineering or improving process.
Consultants guiding their clients through process improvement and DevOps initiatives.

Anyone responsible for:
Managing process-related requirements.
Ensuring the efficiency and effectiveness of processes.
Maximizing the value of processes.

After you complete this course you will be able to:

Recognise the learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts and events as it applies to processes
• The two aspects of Agile Service Management:
• 1 - Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
• 2 - Agile Process Engineering – applying Agile practices to process engineering projects

Module 1: Why Agile Service Management?

• Challenges Today
• What is IT Service Management?
• What is Agile?
• Agile Manifesto and Principles
• What Does It Take To Be Agile?

Module 2: Agile Service Management

• What is Agile Service Management?
• Agile Service Management Goals, Objectives and Benefits
• Two Aspects
• Agile Process Engineering
• Agile Process Improvement

Module 3: Leveraging Related Guidance

• DevOps
• ITIL
• Site Reliability Engineering
• Lean
• Scrum

Module 4: Agile Service Management Roles

• Relationship to Scrum roles
• Agile Practice Owner
• Agile Service Management Team
• Agile Service Manager

Module 5: Agile Process Engineering

• Agile Processes
• How Processes Deliver Value
• Waterfall vs Agile Process Engineering
• Relationship to Scrum Events & Artifacts
• Minimum Viable Process
• Microprocess Architectures
• Service Management Architecture

Module 6: Agile Service Management Artifacts

• Practice Backlog
• Spring Backlog
• Increment

Module 7: Agile Service Management Events

• Planning
• The Sprint
• Sprint Planning
• Process Standups
• Sprint Review
• Sprint Retrospective

Module 8: Agile Process Improvement

• Why Process Improvement is Important
• Process Improvement Goals
• Process Improvement Reviews
• Sustaining Improvements
• Automation

Attendees should meet the following prerequisites:

• Some Familiarity with ITSM processes and Scrum is recommended.

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. Exam is included in the course fee.

Learner Materials

• Sixteen (16) hours of instructor-led training and exercise facilitation 
• The Agile Service Management Guide (pre-class resource) 
• Learner Manual (excellent post-class reference)
• Participation in unique hands-on exercises designed to apply concepts 
• Sample exam and exam requirements guidelines  
• Access to additional sources of information and communities