ITIL® (Version 5) Experience - Including Exam
- Code training ITIL5MP-E
- Duur 3 dagen
Andere trainingsmethoden
Ga naar:
Methode
Deze training is in de volgende formats beschikbaar:
-
Klassikale training
Klassikaal leren
-
Op locatie klant
Op locatie klant
-
Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThe courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Data
Naar boven-
- Methode: Klassikale training
- Datum: 22-24 juni, 2026 | 09:00 to 17:00
- Locatie: Nieuwegein (Iepenhoeve 5) (W. Europe )
- Taal: Nederlands
-
- Methode: Virtueel leren
- Datum: 22-24 juni, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
-
- Methode: Virtueel leren
- Datum: 20-22 juli, 2026 | 10:00 to 18:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
-
- Methode: Virtueel leren
- Datum: 09-11 september, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
-
- Methode: Klassikale training
- Datum: 19-21 oktober, 2026 | 09:00 to 17:00
- Locatie: Eindhoven (Evoluon Noord Brabantlaan 1) (W. Europe )
- Taal: Nederlands
-
- Methode: Virtueel leren
- Datum: 19-21 oktober, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
Doelgroep
Naar bovenThis course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals
Trainingsdoelstellingen
Naar bovenAfter you complete this course you will be able to:
- Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
- Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.
- Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
- Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
Inhoud training
Naar bovenModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of Experience
Module 2: ITIL® Experience
- 2.1 Service Stakeholders
- 2.2 Experience and the ITIL® Four Dimensions
- 2.3 Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience
- 3.1 Key concepts of experience capture
- 3.2 Experience evidence.
Module 4: Service Journey
- 4.1 Service relationships, agreements, and journeys
- 4.2 Organizations
- 4.3 Consumer stakeholders
- 4.4 Provider stakeholders
- 4.5 Digital experience improvement
Module 5: ITIL® and AI
- 5.1 Experience management in the AI context
- 5.2 AI Governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Voorkennis
Naar boven- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Examen
Naar boven- ITIL® (Version 5) Experience
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Vervolgtrainingen
Naar bovenThe following courses are recommended for further study:
- ITIL® (Version 5) Transformation