Skip to main Content

ITIL® (Version 5) Experience - Including Exam

  • Code training ITIL5MP-E
  • Duur 3 dagen

Andere trainingsmethoden

Op locatie klant Prijs

op aanvraag

Vraag een groepstraining aan Schrijf je in

Ga naar:

Methode

Deze training is in de volgende formats beschikbaar:

  • Klassikale training

    Klassikaal leren

  • Op locatie klant

    Op locatie klant

  • Virtueel leren

    Virtueel leren

Vraag deze training aan in een andere lesvorm.

Download de volledige beschrijving van de training

Trainingsbeschrijving

Naar boven
This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Updated 4/2026

Maatwerk

Global Knowledge biedt zowel standaard- als maatwerkcursussen die zijn afgestemd op uw wensen en die als besloten cursus op uw eigen locatie of onze locatie gevolgd kunnen worden.

Data

Naar boven

Neem contact met ons op voor data

Vraag een groepstraining aan Meer data in andere landen

Doelgroep

Naar boven

This course is aimed at:

- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals

Meer…

Trainingsdoelstellingen

Naar boven

After you complete this course you will be able to:

  • Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
  • Connect decision-making to real-world outcomes, improving returns,  sharpening positioning, and strengthening executive alignment.
  • Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
  • Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
Meer…

Inhoud training

Naar boven

Module 1: Key ITIL® terms and definitions

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of Experience

Module 2: ITIL® Experience

  • 2.1 Service Stakeholders
  • 2.2 Experience and the ITIL® Four Dimensions
  • 2.3 Experience in the ITIL® Product and Service Lifecycle

Module 3: Capturing experience

  • 3.1 Key concepts of experience capture
  • 3.2 Experience evidence.

Module 4: Service Journey

  • 4.1 Service relationships, agreements, and journeys
  • 4.2 Organizations
  • 4.3 Consumer stakeholders
  • 4.4 Provider stakeholders
  • 4.5 Digital experience improvement

Module  5: ITIL® and AI

  • 5.1 Experience management in the AI context
  • 5.2 AI Governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®
Meer…

Voorkennis

Naar boven
The candidate must have passed one of the below certifications:
  • ITIL® 4 Foundation examination
  • ITIL® (Version 5) Foundation examination
Aanbevolen vereisten:
Meer…

Examen

Naar boven
Recommended preparation for exam(s):
  • ITIL® (Version 5) Experience

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

Meer…

Vervolgtrainingen

Naar boven

The following courses are recommended for further study:

  • ITIL® (Version 5) Transformation
Voor vervolgstudie wordt het volgende aanbevolen:
Meer…