ITIL® (Version 5) Foundation - Including Exam

Deze cursus is bedoeld voor IT-professionals op alle niveaus en voor iedereen die betrokken is bij het ontwerpen, bouwen, opleveren en managen van moderne digitale producten en services.

Na afronding van deze cursus kan de deelnemer:

• de kernconcepten van digitaal product- en servicemanagement begrijpen
• servicerelaties begrijpen
• de ITIL Vier Dimensies van product- en servicemanagement begrijpen
• het ITIL Value System (ITIL VS) begrijpen
• begrijpen hoe de ITIL Richtinggevende Principes een organisatie kunnen helpen bij het adopteren en aanpassen van servicemanagement
• het ITIL Product- en Service Lifecycle-model en de waardeketenactiviteiten begrijpen
• ITIL Management Practices begrijpen
• de voordelen van waardestroommapping en -management begrijpen
• begrijpen hoe AI ITIL beïnvloedt, wat AI Governance is en hoe ITIL samenwerkt met andere frameworks (PRINCE2® en DevOps)

Module 1

Key ITIL terms and definitions

• Product and service management
• Experience, Strategy and Transformation

• Service offerings

• Value cocreation

• Service Relationships

 

Module 2

The ITIL Four Dimensions of Product and Service Management

• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal factors and External factors

 

Module 3

The ITIL Product and Service Lifecycle

• Introduction to ITIL Product and Service Lifecycle

• Purpose and Scope of ITIL Product and Service Lifecycle activities

 

Module 4

The ITIL Value System

• Components of the ITIL Value System
• The ITIL Guiding Principles
• Governance
• Value chain
• Management practices
• The ITIL Continual Improvement Model

 

Module 5

Value stream identification, mapping, and management

• Key concepts of value stream mapping and management
• Application of value streams
• Purpose of value stram mapping and management

 

Module 6

ITIL and AI

• Introduction to AI
• ITIL and AI Governance

 

Module 7

ITIL and other frameworks

• ITIL and DevOps
• ITIL and PRINCE2

Exam Prep

On the final day of the course, once the content has all been completed, the trainer will be able to go through some exam prep with you to ensure the class is ready to book/complete their exam. This is not available on the 2 day version, due to time restraints.

Er zijn geen vereisten voor deelname aan deze cursus of het examen.

 

Recommended preparation for exam(s): ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee and this is an English exam.

The following courses are recommended for further study:

• ITIL5 Service*
• ITIL5 Product*
• ITIL5 Experience*
• Monitor, Support and Fulfil
• Plan, implement and control
• Collaborate, assure and improve
• ITIL5 Strategy*

* To be released

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard