Skip to main Content

ITIL 4 FAQ Videos

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL® in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Below we present you ITIL® 4 videos, in which our subject matter expert Barry Corless answers the most frequently asked questions (FAQ) about ITIL® 4, including questions about the recent changes, certification paths and how this new ITIL® version is different from ITIL® v3.

Please click on one or more of the videos below and these will automatically play on your screen.

ITIL® 4 Frequently Asked Questions (FAQs) Videos

 

Why Do You Need ITIL 4

 

When will ITIL 4 be released?

 

If I already have ITIL V3 Foundation do I need ITIL 4?

 

If I am currently working through the ITIL V3 track should I wait for ITIL 4?

 

As an organisation should I switch straight to ITIL 4?

 

What does the scheme look like for ITIL 4?

 

Can you tell me about the different courses - create, deliver and support?

 

Can you tell me about the different courses - drive stakeholder value?

 

Can you tell me about the different courses - high velocity IT?

 

Can you tell me about the different courses - digital and IT strategy?

 

Direct, Plan and Improve is in both tracks - Does this mean I need to take it twice?

 

Is there a shorter bridging exam between ITIL V3 and ITIL 4 Foundation?

 

What is the ITIL Managing Professional transition course?

 

When can I take further ITIL 4 qualifications?

 

Do the ITIL 4 further qualifications align with the ITIL V3 intermediates?

 

Will I acquire credits in ITIL 4 as I did in ITIL V3?

 

What is the duration of the new courses?

 

Who can I contact to find out more about ITIL 4?