ITIL® (Version 5) Product - Including Exam
- Course Code ITIL5MP-P
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Course Schedule
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- Delivery Format: Virtual Learning
- Date: 07-09 June, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 20-22 July, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 06-08 September, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 15-17 December, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 11-13 January, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 14-16 March, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
Target Audience
TopThis course is aimed at:
- Individuals continuing their journey in service management
- Product and digital delivery roles
- Service management and delivery roles
- Architecture and design roles
- Software and application development teams
Course Objectives
TopAfter you complete this course you will be able to:
- Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
- Reduce silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation.
- Apply ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
- Position integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes.
Course Content
TopModule 1: Digital Products and Services
- 1.1 Introduction to digital products and services.
- 1.2 The ITIL® Product and Service Lifecycle management activities.
Module 2: Discover
- 2.1 Key concepts and practices of the 'discover' activity.
- 2.2 Steps and outputs of the 'discover' activity.
- 2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
- 3.1 Key concepts and practices of the ‘design’ activity.
- 3.2 Steps and outputs of the ‘design’ activity.
- 3.3 Success factors and metrics of the ‘design’ activity.
Module 4: Acquire
- 4.1 Key concepts and practices of the 'acquire' activity.
- 4.2 Steps and outputs of the 'acquire' activity.
- 4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
- 5.1 Key concepts and practices of the 'build' activity.
- 5.2 Steps and outputs of the 'build' activity.
- 5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
- 6.1 Key concepts and practices of the 'transition' activity.
- 6.2 Steps and outputs of the 'transition' activity.
- 6.3 Success factors and metrics of the ‘transition’ activity.
Module 7: Operate
- 7.1 Key concepts and practices of the ‘operate’ activity.
- 7.2 Steps and outputs of the ‘operate’ activity.
- 7.3 Success factors and metrics of the ‘operate’ activity.
Module 8: Deliver
- 8.1 Key concepts and practices of the ‘deliver’ activity.
- 8.2 Steps and outputs of the ‘deliver’ activity.
- 8.3 Success factors and metrics of the ‘deliver’ activity.
Module 9: Support
- 9.1 Key concepts and practices of the ‘support’ activity.
- 9.2 Steps and outputs of the ‘support’ activity.
- 9.3 Success factors and metrics of the ‘support’ activity.
Module 10: Lifecycle Management
- 10.1 Managing the End-to- End Lifecycle.
- 10.2 ITIL®, AI and other frameworks.
Course Prerequisites
TopThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Test Certification
TopRecommended preparation for exam(s):
- ITIL® (Version 5) Product
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Follow on Courses
TopThe following courses are recommended for further study:
- ITIL® (Version 5) Transformation