IBM Control Desk 7.6 Foundations
- Course Code TP351G
- Duration 2 days
Course Delivery
Additional Payment Options
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GTC 11
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Course Schedule
TopTarget Audience
TopThis course is suitable for all roles, including installers, administrators, and service desk agents.
Course Objectives
TopAfter you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform initial configuration
- Explain the processes managed by IBM Control Desk
Course Content
Top- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Change, Configuration, and Release Management
Course Prerequisites
TopBefore taking this course, you should have the following skills:
- Basic browser navigation skills
- TP351G
- IBM Control Desk 7.6 Foundations
- Cloud Computing
- TP351G | IBM Control Desk 7.6 Foundations | Training Course | IBM.
- IBM