Cisco Unified Contact Center Enterprise Specialisation
Cisco Unified Contact Center Enterprise Specialisation Requirements
The Unified Contact Center Enterprise (UCCE) specialization recognizes expertise in intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.
Please note this is an invitation only specialisation. More information can be found at:
Each partner is required to satisfy the unique set of specialization requirements whether applying for the first time or renewing the specialization.
SPECIALISATION REQUIREMENTS
The specialisation is made up of three distinct roles, Account Manager (AM), Project Manager (PM) Architecture Systems Engineer (SE),
The role requirements can be fulfilled with a minimum of two unique individuals. Role sharing is not allowed within this specialization between the AM and SE roles. Individuals may hold roles in other specializations. Role holders must be employees of the applying business entity and be able to support customers in the same country group of said entity
REQUIRED EXAMS AND RECOMMENDED TRAINING
Account Manager
The AM will handle the account management and pre-sales tasks necessary to recognize opportunities and to sell the products. The AM is responsible for providing monthly forecasts to their Cisco Account Manager, attending monthly meetings with Cisco Channel Account Management staff, articulating to customers the Unified Contact Center Enterprise Program architecture, demonstrating advanced applications, preparing technical responses to RFPs and providing sales support for installed customers.
ACCOUNT MANAGER | ||
REQUIRED EXAMS | RECOMMENDED TRAINING | DURATION |
No Exam | Understanding Cisco Contact Center Enterprise Foundations (CCEF) | 1 day ILT or ELT |
Project Manager
ACCOUNT MANAGER | ||
REQUIRED EXAMS | RECOMMENDED TRAINING | DURATION |
No Exam | Understanding Cisco Contact Center Enterprise Foundations (CCEF) | 1 day ILT or ELT |
500-442 (CCEA) | Administering Cisco Contact Center Enterprise (CCEA) | 4 days ILT or ELT |
Systems Engineer
A minimum of one SE is required. The SE assists customers with planning, designing, configuring, implementing, and integrating the systems required to support Cisco UCCE solutions. The SE is a key member of the account team and is responsible for ensuring the highest level of technical account management.
REQUIRED EXAMS | RECOMMENDED TRAINING | DURATION |
500-442 (CCEA) | Administering Cisco Contact Center Enterprise (CCEA) | 4 days – ILT or ELT |
500-443(CCEAAR) | Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) | 3 days – ILT or ELT |
Specialisation Renewal
You are required to renew your specialization status annually and must maintain the specialization requirements throughout the entire year