E-Learning: ITIL® 4 Practitioner: Monitoring and Event Management E-Learning with Exam (E-ITIL4P-MSF-MEM-GEL)

The ITIL 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.

Who is this course aimed at?

ITIL certification is aimed at IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. It provides them with a thorough understanding of the service life cycle and the processes involved, which enables them to tackle service management issues effectively. Here are some of the roles and careers that could benefit greatly from ITIL certification:  

• IT Service Managers or Consultants: Those who manage the provision of IT services can benefit greatly from understanding the best practices, processes, and activities that ITIL 4 provides. This helps in effective management and continual improvement of IT services.
• IT Architects: IT Architects design the overall structure of the IT environment. Knowledge of ITIL 4 can assist them in creating designs that are easier to manage and operate, and that align better with the business requirements.
• IT Operations Managers: Professionals responsible for the daily operation of IT services can use ITIL 4 to ensure they are running their operations as effectively and efficiently as possible.
• IT Auditors: ITIL 4 can provide a benchmark against which auditors can measure the organization’s IT service management capability.
• IT Project Managers: Those who manage IT projects can use ITIL’s principles to improve their project management processes, leading to improved project outcomes.
• IT Support Staff: For those working on the front line of support, ITIL 4 provides a structure that can help them to more effectively categorize, prioritize, and resolve incidents and requests.
• Quality Analysts: ITIL 4 provides a framework for quality improvement, which can be used by Quality Analysts to drive continual improvements in IT service provision.
• IT Suppliers and Contractors: Suppliers and contractors who understand ITIL 4 can provide services that better align with the IT service management requirements of their clients.

In addition to specific IT roles, ITIL 4 could be beneficial for business leaders and executives who need a clear understanding of how their IT services are being managed and how they could be improved. ITIL 4 provides a common language and framework that can be used organization-wide to improve communication and alignment..

ITIL® 4 Practitioner: Monitoring and Event Management Practice exam:

• This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 20 questions
• There is a time limit of 30 minutes to complete the exam
• The exam is closed book, with only the provided materials being permitted for use
• The pass mark for the exam is 65%
• In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

What is included?

• Course guide Diagram pack
• Full transcript
• Comprehension checks
• Two practice exams

ITIL 4 Practitioner: Monitoring and Event Management enables professionals to

• Detect early warnings of IT service interruption or degradation
• Improve IT service availability
• Proactive or early detection of incidents and problems
• Understand service health
• Boost availability and performance reporting
• Reduce cost of outages and a reduction in ‘”firefighting”-style approaches to incidents
• Raise visibility of and manage dependencies that impact service value stream performance
• Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model

Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice

Duration: 55m

Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

It also offers a syllabus, a diagram and tables pack, a further reading and links document and links to download essential copies of the framework publications. It also contains some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice.

Module 1: Key concepts

Duration: 1h

Module 1 explains the purpose and some key terms and concepts of the monitoring and event management practice. It then explains the practice success factors (PSFs) and the key metrics of the monitoring and event management practice.

Module 2: Processes and people

Duration: 1h

Module 2 begins by describing the three monitoring and event management practice processes: monitoring planning, event handling and monitoring and event management review. It describes the inputs, outputs and key activities of the processes and how to integrate the monitoring and event management practice in the organization’s value streams.

The module goes on to describe the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the monitoring and event management practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

Module 3 completes the content for this course with a description of further concepts that enable the monitoring and event management practice.

We start by explaining automation and tooling, and providing recommendations for the automation of monitoring and event management.

The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.

Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.

The module ends with recommendations for monitoring and event management practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up

Duration: 5m

Module 5 provides information on booking the exam and other courses of interest.