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VMware vSphere: Troubleshooting

  • Course Code VST
  • Duration 5 days
  • Version 7

Additional Payment Options

  • GTC 53 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Company Event Price

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Course Delivery

This course is available in the following formats:

  • Class Connect HD

    Connect to a class in HD

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This five-day, hands-on VMware Troubleshooting training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

Product Alignment:

  • ESXi 7
  • vCenter Server 7

Remark: This training is also advised for students who want to be trained on vSphere v6.5 or v6.7.

Course Schedule

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Target Audience

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  • System administrators
  • System integrators

Course Objectives

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By the end of the course, you should be able to meet the following objectives:

  • Introduce troubleshooting principles and procedures
  • Practice Linux commands that aid in the troubleshooting process
  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
  • Explain the purpose of key vSphere log files
  • Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution
  • Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions
  • Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution
  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
  • Troubleshoot performance problems with vSphere components

Course Content

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1  Course Introduction

•  Introductions and course logistics
•  Course objectives

2  Introduction to Troubleshooting

•  Define the scope of troubleshooting
•  Use a structured approach to solve configuration and operational problems
•  Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3  Troubleshooting Tools

•  Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot
   vSphere problems
•  Identify important vSphere log files and interpret the log file contents

4  Troubleshooting Virtual Networking

•  Analyze and resolve standard switch and distributed switch problems
•  Analyze virtual machine connectivity problems and fix them
•  Examine common management network connectivity problems and restore configurations

5  Troubleshooting Storage

•  Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and
   configuration problems
•  Analyze and resolve common VM snapshot problems
•  Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all
   paths down (APD) events and resolve these problems

6  Troubleshooting vSphere Clusters

•  Identify and recover from problems related to vSphere HA
•  Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
•  Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7  Troubleshooting Virtual Machines

•  Identify possible causes and resolve virtual machine power-on problems
•  Troubleshoot virtual machine connection state problems
•  Resolve problems seen during VMware Tools™ installations

8  Troubleshooting vCenter Server and ESXi

•  Analyze and fix problems with vCenter Server services
•  Analyze and fix vCenter Server database problems
•  Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Course Prerequisites

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This course requires completion of one of the following prerequisites:
•  VMware vSphere: Fast Track [V6.x] or [V7] - (VST)
•  VMware vSphere: Install, Configure, Manage [V6.x] or [V7] - (VSICM)
•  VMware vSphere: Optimize and Scale [V6.x] or [V7] - (VSOS)
•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended. Recommended prerequisites: