Negotiation skills
- Course Code GNS100E
- Duration 1 day
Course Delivery
Additional Payment Options
-
GTC 18 inc. VAT
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
Jump to:
Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
Top
Whether you’re asking for resources, negotiating with a customer or find yourself in the middle of a conflict, if you are skilled at negotiation, you will be able to navigate these situations successfully. In this active and interactive training course, you will practice negotiation techniques and receive direct feedback. This will improve your negotiation skills and allow you to discover your personal style and how you can adapt it to various situations.
Course Schedule
Top-
- Delivery Format: Public Classroom
- Date: 08 May, 2026 | 9:00 AM to 5:00 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
-
- Delivery Format: Public Classroom
- Date: 04 September, 2026 | 9:00 AM to 5:00 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
Target Audience
Top
Anyone involved in negotiations with internal or external customers
Course Objectives
Top- Recognise phases involved in all negotiations
- Recognise key interpersonal skills needed at each phase
- Know how to prepare and plan before each phase
- Know negotiation styles and their strengths and weaknesses
- Understand how blockages and deadlocks happen and what to do
- Know how influencing and persuasion skills contribute to a productive negotiation
- Be better able to handle difficult people and conflict situations
- Work more effectively as part of a negotiating team
- Improve ability to actively persuade colleagues and other stakeholders
- Be able to negotiate better deals and agreements
Course Content
Top1. Introduction to Negotiation
- What is negotiation?
- Negotiation factors
- BATNA
- The Negotiation Process
2. Natural Tendencies in Negotiation
- Competitive negotiations
- Natural tendencies
- Tactics used in negotiation
3. Competitive versus Collaborative Negotiation
- Two styles of negotiation
- Positions versus interests
- Power behaviours
- Finding common interests
- Strategies to develop trust
4. Preparing to Negotiate
- The Negotiation Planning Worksheet
- Situational analysis
- Developing your strategy
5. Conducting your Negotiation
- The importance of listening
- The art of dialogue
- Asking effective questions
6. Action Planning and Next Steps
- Your Negotiation Worksheet
- Personal Learning Plan
Course Prerequisites
Top
There are no pre-requisites for this course
Follow on Courses
Top- Communicating for Clarity
- Leading EDGE Selling
- Building Strategic Partnerships