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ITIL 4 Extension Modules

ITIL® 4 Extension Modules

ITIL® 4 Extension Modules is a stream of two modules that are part of ITIL 4, helping you gain the skills you need for the challenges of the future.

The two modules are:

The ITIL 4 Extension Modules have been created to extend the main ITIL 4 framework and provide organizations and professionals with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

With no prerequisites, the Extension Modules also allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities.

• ITIL® 4 Specialist: Sustainability in Digital & IT

Discover how to use ITIL methods to manage digital services' impact on the environment

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Pre-requisites:

There are no pre-requisites for studying the Sustainability in Digital & IT module. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Training course + exam:

ITIL® 4 Specialist: Sustainability in Digital & IT + exam (ITIL4SDIT) - 3 days 

The course will help you to:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability.
  • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

Examination format:

  • 35 questions, Multiple choice, 60 minutes' duration, Closed book, Four practical assignments.
Learn more about the course including exam

• ITIL® 4 Specialist: Acquiring & Managing Cloud Services

This module explores the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they provide value.

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

Pre-requisites:

There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Training course + exam:

ITIL® 4 Specialist: Acquiring & Managing Cloud Services + Exam (ITIL4AMC) - 3 days 

The course will help you to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach.
  • Effectively Identify, select and deliver optimized cloud services.
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

Examination format:

  • 40 questions, Multiple choice, 90 minutes' duration, Closed book.
Learn more about the course including exam

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