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ITIL® 4 Foundation + Exam

  • Course Code ILFN4
  • Duration 3 days

Public Classroom Price

eur1.795,00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This 3-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  The training also prepares delegates for the ITIL®4 Foundation Certificate Examination. The training is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 21-23 June, 2021

      Guaranteed  To Run

      Late Availability

    • Location: Virtual
    • Language: FR
    • Delivery Format: Virtual Learning
    • Date: 28-30 June, 2021
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date: 30 June-02 July, 2021

      Guaranteed  To Run

    • Location: Virtual
    • Language: FR
    • Delivery Format: Virtual Learning
    • Date: 05-07 July, 2021

      Guaranteed  To Run

      Late Availability

    • Location: Virtual
    • Language: FR
    • Delivery Format: Virtual Learning
    • Date: 07-09 July, 2021

      Guaranteed  To Run

    • Location: Virtual
    • Language: NL

Target Audience

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This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Course Objectives

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL® guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL® practices
  • Preparation to sit the ITIL® 4 foundation examination

Course Content

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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL® guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL® service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL® practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL® practices: - Information security management; Relationship management; Supplier management; Availability management;  Service configuration management; IT asset management; Business analysis; Deployment management; Monitoring and event management; Release management  

Course Prerequisites

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There are no pre-requisites for this course

 

Test Certification

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The “ITIL® 4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL® 4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken at the end of day 3 of the course.  The pass mark is 65% (26 out of 40) 

Cost of the exam is included in the course fee. 

Follow on Courses

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  • ITIL4CDS, ITIL® 4 Specialist: Create, Deliver, Support + exam
  • ITIL4DITS, ITIL® 4 Leader: Digital and IT Strategy + exam
  • ITIL4DPI, ITIL® 4 Strategist: Direct, Plan, Improve + exam
  • ITIL4DSV, ITIL® 4 Specialist: Drive Stakeholder Value + exam
  • ITIL4HVIT, ITIL® 4 Specialist: High Velocity IT + exam

 

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