ITIL® (Version 5) Transformation - Including Exam
- Kursuskode ITIL5T
- Varighed 3 dage
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Kurset er tilgængeligt i følgende formater:
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Firma kursus
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Åbent kursus
Traditionel klasserumsundervisning
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Åbent kursus (Virtuelt)
Live klasserumsundervisning du tilgår virtuelt
Anmod om dette kursus Med en anden leveringsløsning
Beskrivelse
ToppenThis module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Kursusdato
Toppen-
- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 29 juni-01 juli, 2026 | 9:00 AM to 5:00 PM Guaranteed Event
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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Guaranteed To Run
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 26-28 august, 2026 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 19-21 oktober, 2026 | 9:00 AM to 5:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 07-09 december, 2026 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 17-19 februar, 2027 | 9:00 AM to 5:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode: Åbent kursus (Virtuelt)
- Dato: 31 marts-02 april, 2027 | 10:00 AM to 6:00 PM
- Kursussted: Virtual (W. Europe )
- Sprog: engelsk
Målgruppe
ToppenThis course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.
Kursets formål
ToppenAfter you complete this course you will be able to:
- Ensure managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working.
- Formalise and streamlines organisational capabilities with clearer accountabilities and responsibilities.
- Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management.
- Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams.
Kursusindhold
ToppenModule 1: Introduction to ITIL® Transformation
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Transformation
Module 2: The ITIL® Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL® and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Forudsætninger
ToppenThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Certificeringstest
ToppenRecommended preparation for exam(s):
- ITIL® (Version 5) Transformation
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.