IBM Control Desk 7.6 Foundations
- Kursuskode TP351G
- Varighed 2 dage
- Version link.aspx
Leveringsmetoder
Leveringsmetoder
Kurset er tilgængeligt i følgende formater:
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Firma kursus
Et lukket firma kursus
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Åbent kursus
Traditionel klasserumsundervisning
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Åbent kursus (Virtuelt)
Live klasserumsundervisning du tilgår virtuelt
Anmod om dette kursus Med en anden leveringsløsning
Beskrivelse
ToppenThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Kursusdato
ToppenMålgruppe
ToppenThis course is suitable for all roles, including installers, administrators, and service desk agents.
Kursets formål
ToppenAfter you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform initial configuration
- Explain the processes managed by IBM Control Desk
Kursusindhold
Toppen- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Change, Configuration, and Release Management
Forudsætninger
ToppenBefore taking this course, you should have the following skills:
- Basic browser navigation skills
- #000000
- TP351G
- IBM Control Desk 7.6 Foundations
- Cloud Computing
- TP351G | IBM Control Desk 7.6 Foundations | Training Course | IBM.
- IBM