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ITIL® 4 Specialist: Drive Stakeholder Value + exam

This 3-day ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

12 courses found

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