Skip to main Content

ITIL 4 - Drive Stakeholder Value

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

This course includes an exam

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

11 courses found

    • Delivery Format: Virtual Learning
    • Date 22-24 February, 2022
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date 15-17 March, 2022
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date 31 May-02 June, 2022
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date 19-21 July, 2022
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date 13-15 September, 2022
    • Location: Virtual
    • Delivery Format: Virtual Learning
    • Date 01-03 November, 2022
    • Location: Virtual

Request a date or location for this course