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ITIL®️ 4 Practice Manager

Apply your ITIL Foundational knowledge in your day-to-day work.

Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources in the ITIL framework.

Whereas ITIL 4 Foundation introduces the management practices as concepts, the hands-on learning, and steps to apply the concepts happens in the practice modules. Validation of those skills happens with certification. Each individual practice course is intended for professionals who want to prove and validate their skills in specific practice areas, but certification as a Practice Manager requires a broader set of skills within a minimum of 5 practices that fall within three management practice domains:

  • Monitor, Support, and Fulfill
  • Plan, Implement, and Control
  • Collaborate, Assure, and Improve

If you are an IT Professional interested in achieving the Practice Manager qualification, then you are seeking to establish good cross-practice collaboration and effective service value streams in your organization. To do this you must complete any 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you must complete one of the 3-day domain-based bundles plus the ITIL Specialist: Create, Deliver and Support module.

The ITIL 4 Practice Manager Certification must be renewed every three years. Please visit the ITIL Recertification page for more information.

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Prerequisites

Required Exams

Earning the ITIL 4 Practice Manager qualification requires the completion of the Foundation module, five Practices modules, and completion of the Create, Deliver, Support (CDS) module.

The practice modules requirement can be met by successfully completing ANY combination of 5 practice modules. However individual practice modules each require a separate 1-Day training course and examination, whereas there are three pre-bundled practice domains that each cover 5 practices and require a SINGLE 3-Day training course and one exam:

 

ITIL(R) 4: Create, Deliver, Support*

*May also be applied toward the Managing Professional certification.

Exam Structure

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book

 

PLUS

Choose ONE Exam:

  • ITIL 4 Specialist: Monitor, Support, and Fulfill
  • ITIL 4 Specialist: Plan, Implement, and Control
  • ITIL 4 Specialist: Collaborate, Assure, and Improve – Coming in Q4

Exam Structure

  • 60 questions
  • Multiple choice
  • 39 out of 60 marks required to pass (65%)
  • 90 minutes
  • Closed book

Next Steps

After earning your Practice Manager certificate, you can advance your ITSM career by moving on to the Managing Professional or Strategic Leader qualifications, or any one of the ITIL Specializations:

The Specialization modules are:

Recommended Courses

Recertification

The ITIL 4 Foundation Certification must be renewed every three years. Please visit the ITIL Recertification page for more information.