ITIL® 4 Foundation + examen
- Code training ILFN4
- Dagen toegang 365 dagen
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Deze training is in de volgende formats beschikbaar:
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E-learning (in je eigen tempo)
Elektronisch leren in je eigen tempo
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Klassikale training
Klassikaal leren
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Op locatie klant
Op locatie klant
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Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThe ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL® service value system (SVS), ITIL® practices and their role in a service provider organization. 26 Easy to absorb lessons covering ITIL® terminology, concepts, practices and value. Includes video tutorials, study guides and quizzes.
- Get certified at your own pace
- 180 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more….
- Tutor support
- 24/7 helpdesk
- Training+Virtual Mentor session included
- Course Contents: 6 Modules including 26 Easy to absorb lessons
- Includes: video tutorials, study guides and quizzes
- Study duration: 12 hours
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Doelgroep
Naar bovenTrainingsdoelstellingen
Naar bovenThe course will help students to understand:
- Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices
- Preparation to sit the ITIL4 foundation examination
Inhoud training
Naar boven- Module 1: Key Concepts of Service Management
- Module 2: The Guiding Principles of ITIL®
- Module 3: Service Management and Value
- Module 4: ITIL® Practices Introduction
- Module 5: ITIL® Practices Deep Dive
- Module 6: Course Recap and Exam Preparation
Voorkennis
Naar bovenThere are no pre-requisites for this course
Examen
Naar bovenThe “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards. The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee
Vervolgtrainingen
Naar bovenCreate, deliver and support
Drive stakeholder value
High velocity IT
Direct, plan and improve
Digital and IT strategy
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- ILFN4
- ITIL® 4 Foundation + examen
- Service Management & ITIL
- ITIL ® 4 Foundation (ILFN) | eLearning + examen | Skillsoft Global Knowledge
- ITIL & Service Management
