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ITIL® 4 Foundation + examen

  • Code training ILFN4
  • Duur 3 dagen

E-learning (in je eigen tempo) Prijs

eur630,00

(excl. BTW)

Schrijf je in Schrijf je in

Methode

Deze training is in de volgende formats beschikbaar:

  • E-learning (in je eigen tempo)

    Elektronisch leren in je eigen tempo

  • Klassikale training

    Klassikaal leren

  • Op locatie klant

    Op locatie klant

  • Virtueel leren

    Virtueel leren

Vraag deze training aan in een andere lesvorm.

Trainingsbeschrijving

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The ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL®  service value system (SVS), ITIL®  practices and their role in a service provider organization. 26 Easy to absorb lessons covering ITIL®  terminology, concepts, practices and value. Includes video tutorials, study guides and quizzes.

  • Get certified at your own pace
  • 180 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included
  • Course Contents: 6 Modules including 26 Easy to absorb lessons
  • Includes: video tutorials, study guides and quizzes
  • Study duration: 12 hours

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

Doelgroep

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This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Trainingsdoelstellingen

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Inhoud training

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  •     Module 1: Key Concepts of Service Management
  •     Module 2: The Guiding Principles of ITIL®
  •     Module 3: Service Management and Value
  •     Module 4: ITIL® Practices Introduction
  •     Module 5: ITIL® Practices Deep Dive
  •     Module 6: Course Recap and Exam Preparation

Voorkennis

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There are no pre-requisites for this course

 

The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

 Cost of the exam is included in the course fee