ITIL® (Version 5) Strategy - Including Exam
- Course Code ITIL5SL-S
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Course Schedule
Top-
- Delivery Format: Public Classroom
- Date: 14-16 September, 2026 | 9:00 AM to 5:00 PM
- Location: Dubai-Knowledge Village (Arabian St)
- Language: English
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- Delivery Format: Public Classroom
- Date: 27-29 October, 2026 | 9:00 AM to 5:00 PM
- Location: Riyadh (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 27-29 October, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Public Classroom
- Date: 01-03 November, 2026 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 01-03 November, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 31 January-02 February, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
Target Audience
TopThis course is aimed at:
- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.
Course Objectives
Top- Ensure strategic capabilities are fit for purpose and support the organisation’s vision and mission.
- Formalise and develop existing strategic capabilities with clearer governance and communication.
- Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
- Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.
Course Content
TopModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Strategy
- 1.3 Strategy across the ITIL® Four Dimensions
Module 2: The ITIL® Strategy Management Model
- 2.1 Introduction to the ITIL® Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
Module 3: Strategic capabilities
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
Module 4: ITIL® and other frameworks
- 4.1 ITIL® and DevOps
- 4.2 ITIL® and PRINCE2
Course Prerequisites
TopThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Test Certification
TopRecommended preparation for exam(s):
- ITIL® (Version 5) Strategy
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.