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A+ Certification (Accelerated)

  • Course Code G004
  • Duration 5 days

Additional Payment Options

  • GTC 17 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price


excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview


CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today's digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy,  IoT, Scripting, Virtualisation and Cloud,   

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.


Course Schedule


Target Audience


Entry-level IT Professionals in a technical support role

Course Objectives


After completing this course you should be able to:

  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
  • Implement basic data backup and recovery methods and apply data storage and management best practices
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Course Content



Mobile Devices

  • Install and configure laptop & components
  • Compare and contrast characteristics of various types of other mobile devices
  • Connect and configure accessories and ports of other mobile devices & accessories
  • Configure basic mobile device network connectivity and application support
  • Use methods to perform mobile device synchronization


  • Compare and contrast TCP and UDP ports, protocols and their purposes
  • Compare and contrast common networking hardware devices
  • Install and configure a basic wired/wireless SOHO network
  • Compare and contrast wireless networking protocols
  • Summarize the properties and purposes of services provided by networked hosts
  • Explain common network configuration concepts
  • Compare and contrast Internet connection types, network types, and their features


  • Explain basic cable and connector types, features, and their purposes
  • Summarize power supply types and features
  • Select and configure appropriate components & devices for a custom PC configuration to meet customer specifications or needs
  • Configure SOHO multifunction devices/ printers and settings
  • Install and maintain various print technologies

Vitrualisation and Cloud Computing

  • Compare and contrast cloud computing concepts
  • Set up and configure client-side virtualization

Network and Hardware Troubleshooting

  • Use the best practice methodology to resolve problems
  • Troubleshoot hard drives and RAID arrays and problems related to motherboards, RAM, power and more
  • Troubleshoot video, projector and display issues
  • Troubleshoot common mobile device issues while adhering to the appropriate procedures
  • Troubleshoot common wired and wireless network problems


Operating Systems

  • Compare and contrast common operating system types and their purposes
  • Compare and contrast features of Microsoft Windows versions
  • Summarize general OS installation considerations and upgrade methods
  • Use appropriate Microsoft command line tools
  • Use Microsoft operating system features and tools
  • Use Microsoft Windows Control Panel utilities
  • Summarize application installation and configuration concepts
  • Configure Microsoft Windows networking on a client/desktop
  • Use features and tools of the Mac OS and Linux client/desktop operating systems


  • Summarize the importance of physical security measures
  • Explain logical security concepts
  • Compare and contrast wireless security protocols and authentication methods
  • Given a scenario, detect, remove and prevent malware using appropriate tools and methods
  • Compare and contrast social engineering, threat and vulnerabilities
  • Compare and contrast the differences of basic Microsoft Windows OS security settings
  • Implement security best practices to secure a workstation
  • Implement methods for securing mobile devices
  • Implement appropriate data destruction and disposal methods
  • Configure security on SOHO wireless and wired networks

Software Troubleshooting

  • Troubleshoot Microsoft Windows OS problems
  • Troubleshoot and resolve PC security issues
  • Use best practice procedures for malware removal
  • Troubleshoot mobile OS and application issues
  • Troubleshoot mobile OS and application security issues

Operational Procedures

  • Compare and contrast best practices associated with types of documentation
  • Implement basic change management best practices
  • Implement basic disaster prevention and recovery methods
  • Explain common safety procedures
  • Explain environmental impacts and appropriate controls
  • Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
  • Use proper communication techniques and professionalism
  • Identify the basics of scripting
  • Use remote access technologies

Course Prerequisites


Attendees should meet the following prerequisites:

  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use a web browser such as Internet Explorer to view websites.

Test Certification


Recommended as preparation for the following exams:

  • 220-1001 - CompTIA A+ Core 1 Exam
  • 220-1002 - CompTIA A+ Core 2 Exam

Follow on Courses


The following courses are recommended for those students looking to develop a career in networking or cyber security.

  • G005 - CompTia Network +
  • G013 - CompTIA Security +