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A+ Certification (Accelerated)

  • Course Code G004
  • Duration 5 days

Additional Payment Options

  • GTC 17 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

AED5,872.00

excl. VAT

Request Group Training Add to Cart

Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today's digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy,  IoT, Scripting, Virtualisation and Cloud,   

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

 

Course Schedule

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Target Audience

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Entry-level IT Professionals in a technical support role

Course Objectives

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After completing this course you should be able to:

  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
  • Implement basic data backup and recovery methods and apply data storage and management best practices
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Course Content

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CORE 1 TOPICS

Mobile Devices

  • Install and configure laptop & components
  • Compare and contrast characteristics of various types of other mobile devices
  • Connect and configure accessories and ports of other mobile devices & accessories
  • Configure basic mobile device network connectivity and application support
  • Use methods to perform mobile device synchronization

Networking

  • Compare and contrast TCP and UDP ports, protocols and their purposes
  • Compare and contrast common networking hardware devices
  • Install and configure a basic wired/wireless SOHO network
  • Compare and contrast wireless networking protocols
  • Summarize the properties and purposes of services provided by networked hosts
  • Explain common network configuration concepts
  • Compare and contrast Internet connection types, network types, and their features

Hardware

  • Explain basic cable and connector types, features, and their purposes
  • Summarize power supply types and features
  • Select and configure appropriate components & devices for a custom PC configuration to meet customer specifications or needs
  • Configure SOHO multifunction devices/ printers and settings
  • Install and maintain various print technologies

Vitrualisation and Cloud Computing

  • Compare and contrast cloud computing concepts
  • Set up and configure client-side virtualization

Network and Hardware Troubleshooting

  • Use the best practice methodology to resolve problems
  • Troubleshoot hard drives and RAID arrays and problems related to motherboards, RAM, power and more
  • Troubleshoot video, projector and display issues
  • Troubleshoot common mobile device issues while adhering to the appropriate procedures
  • Troubleshoot common wired and wireless network problems

CORE 2 TOPICS

Operating Systems

  • Compare and contrast common operating system types and their purposes
  • Compare and contrast features of Microsoft Windows versions
  • Summarize general OS installation considerations and upgrade methods
  • Use appropriate Microsoft command line tools
  • Use Microsoft operating system features and tools
  • Use Microsoft Windows Control Panel utilities
  • Summarize application installation and configuration concepts
  • Configure Microsoft Windows networking on a client/desktop
  • Use features and tools of the Mac OS and Linux client/desktop operating systems

Security

  • Summarize the importance of physical security measures
  • Explain logical security concepts
  • Compare and contrast wireless security protocols and authentication methods
  • Given a scenario, detect, remove and prevent malware using appropriate tools and methods
  • Compare and contrast social engineering, threat and vulnerabilities
  • Compare and contrast the differences of basic Microsoft Windows OS security settings
  • Implement security best practices to secure a workstation
  • Implement methods for securing mobile devices
  • Implement appropriate data destruction and disposal methods
  • Configure security on SOHO wireless and wired networks

Software Troubleshooting

  • Troubleshoot Microsoft Windows OS problems
  • Troubleshoot and resolve PC security issues
  • Use best practice procedures for malware removal
  • Troubleshoot mobile OS and application issues
  • Troubleshoot mobile OS and application security issues

Operational Procedures

  • Compare and contrast best practices associated with types of documentation
  • Implement basic change management best practices
  • Implement basic disaster prevention and recovery methods
  • Explain common safety procedures
  • Explain environmental impacts and appropriate controls
  • Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
  • Use proper communication techniques and professionalism
  • Identify the basics of scripting
  • Use remote access technologies

Course Prerequisites

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Attendees should meet the following prerequisites:

  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use a web browser such as Internet Explorer to view websites.


Test Certification

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Recommended as preparation for the following exams:

  • 220-1001 - CompTIA A+ Core 1 Exam
  • 220-1002 - CompTIA A+ Core 2 Exam

Follow on Courses

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The following courses are recommended for those students looking to develop a career in networking or cyber security.

  • G005 - CompTia Network +
  • G013 - CompTIA Security +