VMware Horizon 8: Infrastructure Troubleshooting

• System administrators
• System integrators

By the end of the course, you should be able to meet the following objectives:

• Discuss Horizon Connection Server advanced configurations
• List troubleshooting techniques for Horizon Connection Server common issues
• Interpret Horizon 8 Connection Server logs
• Identify Unified Access Gateway configuration and certificate issues
• List troubleshooting steps for Unified Access Gateway common issues
• Describe BLAST configuration verification using logs and settings
• Describe BLAST optimization recommendations for different use cases
• Describe Horizon 8 Connections and how to troubleshoot related issues
• Describe Horizon 8 certificates
• List troubleshooting steps for common issues with Horizon 8 certificates
• Leverage Horizon infrastructure troubleshooting steps to resolve issues

1  Course Introduction

• Introduction and course logistics
• Course objectives

2  Horizon Connection Server Troubleshooting

• Discuss Horizon Connection Server general troubleshooting techniques
• Identity Horizon Connection Server common issues through logs
• Describe AD LDS replication
• Discuss Horizon Connection Server replication common issues
• Review and Interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from everyday infrastructure administration tasks

3  Unified Access Gateway Troubleshooting

• List and identify common Unified Access Gateway deployment issues
• Monitor the Unified Access Gateway deployment to identify health and issues
• Identify and troubleshoot Unified Access Gateway certificate issues
• Monitor, test, and troubleshoot network problems
• Discuss general Unified Access Gateway troubleshooting processes

4  BLAST Configuration Verification

• Discuss BLAST Codecs and Encoder Switch settings.
• Describe how to verify BLAST configuration using logs and settings

5  BLAST Optimization

• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications.

6  VMware Horizon Connections Troubleshooting

• Explain Horizon connections
• Describe the role of Primary and Secondary protocols in Horizon connections
• Describe HTML client access connections
• Describe Horizon connections load balancing
• Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
• Identify troubleshooting steps for failing Horizon load balancer connections
• List troubleshooting steps for Horizon connections

7  VMware Horizon Certificates Troubleshooting

• List Horizon certificate functions
• Describe Horizon certificates scenarios.
• Discuss potential challenges related to certificates in Horizon
• Describe the troubleshooting approach to Horizon certificate issues

8  VMware Horizon Challenge Lab

• Leverage Horizon infrastructure troubleshooting steps to resolve issues

• VMHDM - VMware Horizon 8: Deploy and Manage