ServiceNow Adopting a Platform Owner Mindset
- Code training SNAPOM
- Duur 2 dagen
- Taal Engels
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Methode
Deze training is in de volgende formats beschikbaar:
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Klassikale training
Klassikaal leren
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Op locatie klant
Op locatie klant
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Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenLearn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to learn how to make good strategic decisions and navigate pivotal moments in the ServiceNow journey of an enterprise as the best platform owners do.
Data
Naar bovenDoelgroep
Naar bovenAnyone who is a ServiceNow platform user or owner and wants to increase adoption in the enterprise.
Trainingsdoelstellingen
Naar bovenInhoud training
Naar bovenDAY ONE
Welcome and Virtual Check In
Capability Burst 1: Understand the Platform Owner Mindset
Business Simulation Introduction
Capability Burst 2: Time Allocation / Calendar Audit
Business Simulation Round 1
- Ready the Roadmap (Moment 1)
- Struggling with Adoption (Moment 2)
- Requests, Requests, Requests (Moment 3)
- Release Havoc (Moment 4)
Capability Burst 3: Design an Optimal Experience through Insights
DAY TWO
Capability Burst 4: Establish an Optimal Governance Model
Business Simulation Round 2
- Test & Learn (Moment 5)
- Loss of a Champion (Moment 6)
- Breaking Down Siloes (Moment 7)
- Monitoring Workflows (Moment 8)
Capability Burst 5: Manage Competing Priorities (role play)
Capability Burst 6: Develop an Uncommon Sense of Change
Capability Burst 7: Communicate Value (aka The Executive Mindset)
Business Simulation Round 3
- Collaboration Station (Moment 9)
- N-1 (Moment 10)
- Sharing Value & Celebrating Success (Moment 11)
Final Results and Closing Activities
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- SNAPOM
- ServiceNow Adopting a Platform Owner Mindset
- Service Management
- ServiceNow Adopting a Platform Owner Mindset | Global Knowledge a Skillsoft Company
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