ITIL® 4 Practitioner: IT Asset Management - Inclusief Examen
- Code training ITIL4P-PIC-ITAM
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Trainingsbeschrijving
Naar bovenThis 1-day ITIL® 4 Practitioner: IT Asset Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management Practice. It is intended to provide candidates with best practice guidance on how to plan and manage the full lifecycle of all IT assets, to help the organization maximize value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.
The ITIL 4 IT Asset Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset Management Practice publication.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Data
Naar bovenDoelgroep
Naar bovenTrainingsdoelstellingen
Naar boven- Understand the key concepts of the practice.
- Understand the processes of the practice.
- Understand the roles and competences of the practice.
- Understand how information and technology support and enable the practice.
- Understand the role of partners and suppliers in the practice.
- Understand how the ITIL capability model can be used to develop the practice.
- Understand how the ITIL guiding principles support the practice.
Inhoud training
Naar bovenOur ITIL® 4 Practitioner: IT Asset Management training course will cover the following topics:
1. Understand the key concepts of the practice
1.1 Explain the purpose of the practice.
1.2 Describe the PSFs & key metrics of the practice.
1.3 Explain the key terms/concepts:
a) IT asset types
b) IT asset register
c) IT asset lifecycle
d) IT asset lifecycle models
e) verification
f) inventory
g) discovery
h) IT asset audit
2. Understand the processes of the practice
2.1 Describe inputs and outputs of the processes.
2.2 Describe the key activities of the processes.
2.3 Know how to integrate the practice in the organization’s value streams.
3. Understand the roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice
a) IT asset manager
b) IT asset custodian
c) IT asset analyst
d) IT asset register administrator
e) license manager
f) IT asset owner
g) IT asset consumer
3.2 Know how to position the practice in the organizational structure.
4. Understand how information and technology support and enable the practice
4.1 Explain the tools application
4.2 Apply the recommendations on automation
5. Understand the role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties.
5.2 Explain how partners and suppliers can support the practice.
6. Understand how the ITIL capability model can be used to develop the practice.
7. Understand how ITIL guiding principles help to develop the practice.
Voorkennis
Naar boven- The candidate must have passed the ITIL 4 Foundation examination.
Examen
Naar bovenThe ITIL® 4 Practitioner: IT Asset Management examination will comprise of:
Duration: 30 Minutes
Closed Book: Yes
Format: 20 Questions With 1 Mark Each. No Negative Marking.
Question Type: Standard Classic, Negative, & List
Bloom's Level's: 2 & 3
Pass Mark: 65% Or 13/20
Certification validity : Three (3) years