Skip to main Content

ITIL® 4 Specialist: Create, Deliver, Support + examen

  • Code training ITIL4CDS
  • Duur 3 dagen

Virtueel leren Prijs

eur1.895,00

(excl. BTW)

Vraag een groepstraining aan Schrijf je in

Methode

Deze training is in de volgende formats beschikbaar:

  • Class Connect

    Verbind naar een klas in HD

  • E-learning (in je eigen tempo)

    Elektronisch leren in je eigen tempo

  • Klassikale training

    Klassikaal leren

  • Op locatie klant

    Op locatie klant

  • Virtueel leren

    Virtueel leren

Vraag deze training aan in een andere lesvorm.

Trainingsbeschrijving

Naar boven
This 3-day 'ITIL® 4 Specialist: Create, Deliver, Support (CDS)+ exam' course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

Virtueel en Klassikaal™

Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen.

    • Methode: Virtueel leren
    • Datum: 25-27 mei, 2021

      Startgarantie

    • Locatie: Virtueel-en-klassikaal
    • Taal: EN

    eur1.895,00

    • Methode: Virtueel leren
    • Datum: 12-14 juli, 2021

      Startgarantie

    • Locatie: Virtueel-en-klassikaal

    eur1.895,00

    • Methode: Virtueel leren
    • Datum: 15-17 september, 2021
    • Locatie: Virtueel-en-klassikaal

    eur1.895,00

    • Methode: Virtueel leren
    • Datum: 27-29 september, 2021
    • Locatie: Virtueel-en-klassikaal
    • Taal: EN

    eur1.895,00

    • Methode: Virtueel leren
    • Datum: 10-12 november, 2021
    • Locatie: Virtueel-en-klassikaal

    eur1.895,00

Doelgroep

Naar boven
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Trainingsdoelstellingen

Naar boven

The course will help students to understand:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Preparation to sit the ITIL 4 Create, Deliver, Support examination

Inhoud training

Naar boven

Understand the concepts and challenges relating to the following across the service value system:

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications


Understand how to use a ‘shift left’ approach

Know how to plan and manage resources in the service value system:

  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement

Understand the use and value of information and technology across the service value system:

  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models

Know how to use a value stream to design, develop and transition new services

Know how the following ITIL practices contribute to a value stream for a new service:

  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement

Know how to use a value stream to provide user support

Know how the following ITIL practices contribute to a value stream for user support:

  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:

  • Managing queues and backlogs
  • Prioritizing work
  • Understand the use and value of the following across the service value system:
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

Voorkennis

Naar boven
Candidates must hold the ITIL 4 foundation certificate Aanbevolen vereisten:

90 minutes, 40 multiple choice questions.  Pass mark 28/40 – 70%

The exam is included in the course fee.

Vervolgtrainingen

Naar boven
  • ITIL4DITS, ITIL® 4 Leader: Digital and IT Strategy + examen
  • ITIL4DPI, ITIL® 4 Strategist: Direct, Plan, Improve + examen
  • ITIL4DSV, ITIL® 4 Specialist: Drive Stakeholder Value + examen
  • ITIL4HVIT, ITIL® 4 Specialist: High Velocity IT + examen
Voor vervolgstudie wordt het volgende aanbevolen:
Cookie Control toggle icon