IBM Control Desk 7.6.0.2 Fundamentals
- Code training TP352G
- Duur 2 dagen
Andere trainingsmethoden
Methode
Deze training is in de volgende formats beschikbaar:
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Klassikale training
Klassikaal leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Data
Naar bovenDoelgroep
Naar bovenThis course is suitable for all roles, including installers, administrators, and service desk agents.
Trainingsdoelstellingen
Naar bovenAfter you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform the initial configuration
- Explain the processes managed by IBM Control Desk
Inhoud training
Naar boven- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Configuration, Change, and Release Management
Voorkennis
Naar bovenBefore taking this course, you should have the following skills:
- Basic browser navigation skills
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- TP352G
- IBM Control Desk 7.6.0.2 Fundamentals
- Cloud Computing
- TP352G | IBM Control Desk 7.6.0.2 Fundamentals | Training Course | IBM.
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