E-Learning: ITIL® 4 Practitioner: Change Enablement E-Learning with Exam (E-ITIL4P-PIC-CE-GEL)

The ITIL 4 Practitioner: Change Enablement course provides best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.

This course is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Change Enablement practice in their everyday work.

Partner Statement

The ITIL® 4 Practitioner: Change Enablement course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Who is this course aimed at?

ITIL 4 Practitioner: Change Enablement is designed for:

• IT professionals looking to enhance their understanding and application of ITIL 4 management practices
• Service management practitioners aiming to improve their ability to manage change in their organization
• Professionals seeking to develop their career by obtaining an ITIL 4 Practice Management qualification
• Individuals responsible for implementing and managing ITIL practices within an organisation
• ITIL Foundation Certificate holders who wish to advance their knowledge and skills in IT service management
• Holders of any PeopleCert qualification who wish to renew their certification

Exam Information

ITIL® 4 Practitioner: Change Enablement exam

Pre-requisites: ITIL® 4 Foundation

• This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 20 questions
• There is a time limit of 30 minutes to complete the exam
• The exam is closed book, with only the provided materials being permitted for use
• The pass mark for the exam is 65%: you must answer at least 13/20 questions correctly
• In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
• Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.

Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

What will you learn by taking this course?

ITIL 4 Practitioner: Change Enablement enables professionals to:

• Key concepts of the Change Enablement Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model

Why should you take this course?

ITIL 4 Practitioner: Change Enablement offers professionals the opportunity to:

• Gain a deeper understanding of the Change Enablement Management Practice
• Enhance career prospects by obtaining a recognised ITIL 4 Practitioner certification
• Improve the integration and performance of key IT service management practices within your organisation
• Learn how to apply automation, tooling, and best practices to optimise service delivery
• Build a strong foundation for future career advancement with in depth knowledge of a key ITIL Practice
• Access comprehensive study materials, practice exams, and real-world case studies for effective learning and exam preparation.
• The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
• We offer each student a FREE exam voucher (T&Cs apply)
• This ITIL 4 Practitioner: Change Enablement course is accredited by PeopleCert

Module 0: Welcome to ITIL 4 Change Enablement Practice

Duration: 55m

Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

Module 1: Key concepts

Duration: 1h

Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.

Module 2: Processes, value streams and people

Duration: 1h

Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimization and change lifecycle management. It describes the inputs, outputs and key activities of both processes.

The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organization’s value streams.

We finish by describing the three key roles involved in the practice and how to position the change enablement practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.

We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.

The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.

Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.

The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Change Enablement Practice wrap-up

Duration: 5m

Module 5 provides information on booking the exam and other courses of interest.