E-Learning: ITIL® 4 Practitioner: Continuous Improvement E-Learning with Exam (E-ITIL4P-CAI-CI-GEL)

The ITIL 4 Practitioner: Continual Improvement course focuses on providing an understanding of the key concepts, principles, value and challenges of the Continual Improvement Practice. It provides best practice guidance on how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

Partner Statement

The ITIL® 4 Practitioner: Continual Improvement course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Who is this course aimed at?

ITIL 4 Practitioner: Continual Improvement is designed for:

- IT professionals looking to enhance their understanding and application of ITIL 4 management practices

- Service management practitioners aiming to improve their ability to monitor, support, and fulfill service requests and incidents

- Professionals seeking to develop their career by obtaining an ITIL 4 Practice Management qualification

- Individuals responsible for implementing and managing ITIL practices within an organisation

- ITIL Foundation Certificate holders who wish to advance their knowledge and skills in IT service management

- Holders of any PeopleCert qualification who wish to renew their certification

Exam Information

ITIL® 4 Practitioner: Continual Improvement exam

Pre-requisites: ITIL® 4 Foundation

This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 20 questions

There is a time limit of 30 minutes to complete the exam

The exam is closed book, with only the provided materials being permitted for use

The pass mark for the exam is 65%: you must answer at least 13/20 questions correctly

In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

Why should you take this course?

ITIL 4 Practitioner: Continual Improvement offers professionals the opportunity to:

- Gain a deeper understanding of the Continual Improvement Management Practice

- Enhance career prospects by obtaining a recognised ITIL 4 Practitioner certification

- Improve the integration and performance of key IT service management practices within your organisation

- Learn how to apply automation, tooling, and best practices to optimise service delivery

- Build a strong foundation for future career advancement with in depth knowledge of a key ITIL Practice

- Access comprehensive study materials, practice exams, and real-world case studies for effective learning and exam preparation.

- The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam

- We offer each student a FREE exam voucher (T&Cs apply)

- This ITIL 4 Practitioner: Continual Improvement course is accredited by PeopleCert

ITIL 4 Practitioner: Continual Improvement enables professionals to:

• Key concepts of the Continual Improvement Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model
  

Module 0: Welcome to ITIL 4 Continual Improvement Practice

Duration: 55m

• Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

Module 1: Key concepts

Duration: 1h

• Module 1 begins by explaining the purpose of the continual improvement practice, along with the key concepts of improvement, vision, business as usual, and improvement register. It then describes the practice success factors (PSFs) of the continual improvement practice, and the key metrics by which they’re measured.

Module 2: Processes, value streams and people

Duration: 1h

• Module 2 explains the two continual improvement practice processes: managing a common approach to continual improvement, and managing continual improvement initiatives.
• It also explains the role of the practice in service value streams, the responsibilities of the key roles of the practice, and how to position the practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

• Module 3 starts by explaining automation and tooling, and providing recommendations for the automation of continual improvement.
• The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
• It also explains how capability criteria support the practice capability development.
  The module ends with recommendations for continual improvement practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

• Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Continual Improvement Practice wrap-up

Duration: 5m

• Module 5 provides information on booking the exam and other courses of interest.