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Digital skills shortages to continue in 2019

Glyn Roberts
  • Datum: 08 January, 2019

The digital skills crisis shows no sign of abating – in fact, a recent research from Infosys suggests it’s going to get worse before it gets better. In this blog, we take a look at the key points to emerge from this research in order to identify some of the major areas that will be impacted in 2019.

Data analytics

Businesses are failing to make the most out of their data due to a lack of analytics skills. In fact, data scientists and analysts are increasingly recognised as some of the most difficult roles to recruit and retain.

The report found that a significant proportion of businesses say they are failing to utilise data analytics properly due to a dearth of properly-trained staff.

Nearly half (44%) of the thousand respondents to the survey said that their business struggles to integrate multiple data sets from a variety of sources, whilst 43% reported that their teams lacked understanding in deploying the correct analytics techniques.

All of this is stopping businesses from using the right analytics tools and services to get the most from their data, highlighting a need for proper training and recruitment processes. And ultimately, it’s preventing many businesses from harnessing the very real benefits that analytics can deliver, including enhancing processes, improving the customer experiences and helping to develop new business models.


Everywhere you look, reports and research confirm a shortfall in cybersecurity professionals. For instance ISACA (a global IT governance association) claims that almost three in five (59%) organisations have unfilled cyber or information security positions. To add to their difficulties, more than half (54%) say that it takes three months or more to fill such a position.

Elsewhere, Capgemini Digital Transformation Institute found that of the skills required by businesses to support digital transformation, cybersecurity skills are most in demand, but with the least internal supply. Almost 70% of the organisations polled claimed they were in need of cybersecurity skills, but only 43% claimed such skills were already present in the company.

And looking further forward, figures from the Global Information Security Workforce study indicate there could be around 100,000 unfilled cybersecurity jobs in the UK by 2022.

Digital transformation

Research from the Cloud Industry Forum and BT suggests that skills shortages are the main barrier to digital transformation in large enterprises.

Very few organisations believe they are significantly ahead of their competitors in terms of the adoption of next generation technologies, which indicates that many are struggling to adapt to the digital revolution. And skills shortages sit at the heart of this issue, with enterprises significantly more likely to report facing skills shortages than their smaller counterparts.

In addition to the analytics and cyber security shortfalls mentioned above, other key areas where skills issues are problematic include:

  • Managing a hybrid mix of public and private cloud workloads
  • Integration
  • Migration.

Exploiting emerging technologies

Recent Deloitte research claims that whilst two in five businesses have invested in AI technology, less than one in four say that their leadership team has a clear understanding of the technology and how it will impact their business.

And similar concerns exist for other areas of focus including IoT, robotic and cognitive automation, and blockchain.

Ultimately, just 16% of businesses believe their talent pool has enough knowledge and expertise to deliver their digital strategy.

These concerns are also echoed in the Cloud Industry Forum and BT report, where 74% of enterprises claimed to either have a digital transformation strategy or are currently implementing one. However, over half (54%) of the respondents expressed doubts that they had the appropriate skills needed to achieve a successful transformation.

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Glyn Roberts

UK Managing Director

Glyn Roberts is UK Managing Director of Global Knowledge, and he believes that people are key to the company’s success. He is committed to creating the right culture and making Global Knowledge a place that values the individual, encouraging ownership and being clear about strategy in order to link personal endeavor to corporate success.

Glyn’s experience in learning and development spans 20 years and he has held senior roles within Cable & Wireless, NTL, Lloyds TSB and the Westcon Group before joining Global Knowledge as Operations Director in 2006.  He rose through the ranks to take the helm as Managing Director in 2018 and credits his willingness to take advantage of opportunities as his most important life skill. He feels that a career in learning is incredibly rewarding and the times when he has influenced a person’s development and seen tangible results he describes as ‘intoxicating’.

Since his recent appointment to Managing Director at Global Knowledge, the UK division has spearheaded a partnership with Qufaro to deliver Level 3 and 4 cybersecurity apprenticeship programmes, and the global business has been ranked in the Top 20 IT Training Companies by Training Industry Magazine.  Glyn attributes the company’s success to the time Global Knowledge takes to understand their clients’ business and issues before working with them to create value solutions.

Glyn enjoys sports that fuel the adrenalin, owns a motorbike and is a motorsports fan. He is married with two children and feels one of life’s greatest pleasures is experiencing things through his childrens eyes.


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