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Global Knowledge is now part of Enduring Ventures. Read the press release →

SECACC - Cisco Secure Access Administering and Troubleshooting

This course provides practical knowledge and implementation-level understanding of Cisco Secure Access integration within modern hybrid security architectures.

The SECACC course delivers a comprehensive framework for understanding, deploying, managing, and troubleshooting Cisco Secure Access in modern hybrid environments.

In this 5-day course, students begin with an introduction to cloud security principles and foundational models such as Secure Access Service Edge (SASE) and Zero Trust Access, before progressing into detailed coverage of Cisco Secure Access architecture, core features, licensing options, and integrations with Cisco SD-WAN, Secure Firewall, and Meraki. Building on that foundation, learners will work through the full Secure Access lifecycle - from initial onboarding and configuration to user and identity management, DNS forwarder set up, network connectivity, and the creation of internet and private access policies.

The course places strong emphasis on endpoint security, VPN services, data loss prevention (DLP), malware protection, and the deployment and use of Cisco Secure Client across multiple platforms and operating systems. Advanced topics include monitoring and logging, troubleshooting methodologies, scalability planning, and leveraging ThousandEyes for digital experience monitoring and network performance insights. Students will also explore Cisco Secure Access APIs to support automation, integration, and operational efficiency within their environments.

Upon completion, students can design, deploy, integrate, secure, and automate Cisco Secure Access in enterprise SASE environments.

GK# 860073 Vendor# SECACC
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Who Should Attend?

This course is intended for IT and security professionals involved in the design, implementation, administration, or troubleshooting of Cisco security solutions across hybrid environments.

  • Network Administrators - Manage and maintain network infrastructure with a focus on secure connectivity and policy enforcement.
  • Enterprise Network Engineers - Build and support large-scale network environments requiring integrated security controls.
  • Network Architects - Design resilient, secure network frameworks aligned with organizational and compliance requirements.
  • Network Security Engineers - Oversee next-generation firewall (NGFW) deployments and the development of comprehensive security policies.
  • Security Architects - Develop and guide SASE/SSE and zero trust strategies across distributed enterprise environments.
  • SOC Analysts - Require unified visibility across firewall and cloud security platforms to support effective threat detection and response.
  • Systems Engineers & Pre-Sales Engineers - Provide technical guidance and support for hybrid Secure Access solution deployments.
  • IT Operations Teams - Administer IPsec tunnels, routing policies, and network segmentation within complex hybrid infrastructures.
  • Help Desk Support Personnel - Handle Tier 1 and Tier 2 escalations related to secure access issues, VPN connectivity, and user authentication problems, and benefit from foundational knowledge of Cisco security platforms to resolve incidents more efficiently.

Course Outline

Module 0: Course Introduction

  • General Administration
  • Introductions
  • Webex Meeting Center Basics
  • Lab Access for CTCLC Lab
  • Cisco Secure Access Unified Architecture
  • Cisco Secure Access
  • Cisco Secure Access Capabilities
  • Cisco Secure Access Remote Access
  • Cisco Secure Access ZTNA
  • Catalyst SD-WAN + Cisco Secure Access Integration
  • Cisco Security Innovations
  • Digital Experience Insights Problem Identification

Module 1: Introduction to Cisco Cloud Security & SASE/SSE

  • Lesson 1: Cloud Security Basics
  • Lesson 2: Security Design Principles
  • Lesson 3: Security Product Overview
  • Lesson 4: Zero Trust Fundamentals
  • Lesson 5: SASE Fundamentals

Module 2: Cisco Security Cloud Control

  • Lesson 1: Security Cloud Control Overview
  • Lesson 2: Security Cloud Control Products
  • Lesson 3: Secure Cloud Control Organizations
  • Lesson 4: Secure Cloud Control Interface
  • Lesson 5: Secure Cloud Control MultiOrg / MSP
  • Lesson 6: Secure Coud Control Subscription
  • Lesson 7: Secure Cloud Control User Management
  • Lesson 8: Unified User Experience
  • Lesson 9: Unified Secure SD-WAN Experience
  • Lesson 10: SCC Integrations with SD-WAN

Module 3: Cisco Secure Access Overview

  • Lesson 1: Secure Access Overview
  • Lesson 2: Secure Access Use Cases
  • Lesson 3: Secure Access Protocols
  • Lesson 4: Secure Access Authentication Overview
  • Lesson 5: Network Connectivity Overview
  • Lesson 6: Client Connectivity
  • Lesson 7: Data Controls and Protection

Module 4: Onboarding Cisco Secure Access

  • Lesson 1: Secure Access Initial Configuration
  • Lesson 2: Secure Access Subscription
  • Lesson 3: Getting Started Workflow
  • Lesson 4: Secure Access Service Status
  • Lesson 5: Secure Access Configuration Range Limits
  • Lesson 6: Network Requirements for Secure Access

Module 5: Secure Access Virtual Appliances

  • Lesson 1: Virtual Appliance
  • Lesson 2: Deploying Virtual Appliances
  • Lesson 3: Managing DNS Forwarders

Module 6: DNS Defense

  • Lesson 1: DNS Defense Overview
  • Lesson 2: Cisco DNS Cloud Security Service
  • Lesson 3: DNS Enforcement
  • Lesson 4: Cisco DNS Defense Threat Intelligence
  • Lesson 5: Cisco DNS Defense Deployment
  • Lesson 6: Cisco DNS Defense Deployment Integrations
  • Lesson 7: DNS Defense Reporting and Retention
  • Lesson 8: Configure DNS Defense in Secure Access
  • Lesson 9: Umbrella Migration to Secure Access

Module 7: Manage User/Group & Endpoint Devices

  • Lesson 1: Secure Access User Provisioning
  • Lesson 2: Manual Provisioning
  • Lesson 3: Directory Integration with Entra
  • Lesson 4: SSO Authentication with Entra ID
  • Lesson 5: Directory Integration with Okta
  • Lesson 6: SSO Authentication with Okta
  • Lesson 7: IDP Integration with DUO Auth Proxy
  • Lesson 8: SSO Integration with DUO Auth Proxy
  • Lesson 9: DUO SCIM Integration with Secure Access
  • Lesson 10: DUO SAML Integration for Proxy and ZTA
  • Lesson 11: Troubleshooting Identity Providers (IDP)
  • Lesson 12: Active Directory Integration
  • Lesson 13: Generate API Keys for AD Integration
  • Lesson 14: Configure AD Integration

Module 8: Network Connections Overview

  • Lesson 1: Network Connection Overview
  • Lesson 2: Resource Connector Groups Overview
  • Lesson 3: Deploying Resource Connector Groups
  • Lesson 4: Network Tunnel Group Overview
  • Lesson 5: Deploying Network Tunnel Groups
  • Lesson 6: Network Tunnel Configuration
  • Lesson 7: Network Tunnel Routing

Module 9: Cisco Secure Access Integrations

  • Lesson 1: Cisco Secure Access Integrations Overview
  • Lesson 2: Integration of Identity Services Engine (ISE)
  • Lesson 3: Cisco Identity Intelligence
  • Lesson 4: Splunk Security Integration
  • Lesson 5: Cisco XDR Integration
  • Lesson 6: Google Chrome

Module 10: Catalyst SD-WAN / SSE Integration

  • Lesson 1: Catalyst SD-WAN Fundamentals
  • Lesson 2: Catalyst SD-WAN SCC Integration
  • Lesson 3: Catalyst SD-WAN / SSE Integration Overview
  • Lesson 4: Catalyst SD-WAN / SSE Configuration
  • Lesson 5: Catalyst SD-WAN / SSE Policy Groups Integration
  • Lesson 6: Catalyst SD-WAN / SSE SIA Workflow
  • Lesson 7: Catalyst SD-WAN / SSE SPA Workflow
  • Lesson 8: Catalyst SD-WAN / SSE Monitoring
  • Lesson 9: Catalyst SD-WAN / SSE Troubleshooting

Module 11: Meraki SD-WAN / Integration

  • Lesson 1: Meraki MX
  • Lesson 2: Meraki SD-WAN Overview
  • Lesson 3: Meraki SD-WAN for Performance
  • Lesson 4: Meraki SD-WAN Auto-VPN
  • Lesson 5: Meraki SD-WAN / SSE Integration
  • Lesson 6: Meraki Secure Access Configuration
  • Lesson 7: Meraki Secure Access Integration
  • Lesson 8: Manually Create Tunnels with Meraki MX

Module 12: Secure Firewall / SSE Integration

  • Lesson 1: Secure Firewall Overview
  • Lesson 2: Secure Firewall Integration
  • Lesson 3: Manually Configuration Tunnels
  • Lesson 4: Troubleshooting

Module 13: Cisco ISR / SSE Integration

  • Lesson 1: Cisco ISR / SSE Integration Overview
  • Lesson 2: Router CLI Troubleshooting

Module 14: End User Connectivity

  • Lesson 1: Zero Trust Network Access (ZTNA) Overview
  • Lesson 2: Universal ZTNA
  • Lesson 3: End User Connectivity
  • Lesson 4: Zero Trust Access Configuration
  • Lesson 5: Secure Access VPN Profiles
  • Lesson 6: Secure Access Internet Security
  • Lesson 7: Secure Client Overview
  • Lesson 8: Secure Access Zero Trust Clients
  • Lesson 9: Secure Client Modules
  • Lesson 10: Security Architecture
  • Lesson 11: iOS Native Zero Trust Access
  • Lesson 12: Secure Client Configuration and Deployment
  • Lesson 13: Cloud Deployment Management
  • Lesson 14: Secure Client Remote Access
  • Lesson 15: Secure Client ThousandEyes Agent
  • Lesson 16: Secure Client Posture Agent
  • Lesson 17: Network Visibility Module
  • Lesson 18: Client Connectivity

Module 15: Managing Secure Access Resources & Security

  • Lesson 1: Secure Access Sources and Destinations
  • Lesson 2: Secure Access Internet and SaaS Resources
  • Lesson 3: Secure Access Private Resources
  • Lesson 4: Secure Access Private Resource Groups
  • Lesson 5: Secure Access Application Portal
  • Lesson 6: Authentication, Authorization and Accounting (AAA)
  • Lesson 7: DNS Services
  • Lesson 8: Enablement Schedule

Module 16: Profiles and Settings

  • Lesson 1: Secure Access Zero Trust Endpoint Posture Profiles
  • Lesson 2: Secure Access VPN Posture Profiles
  • Lesson 3: Secure Access IPS Profiles
  • Lesson 4: Secure Access Security Profiles
  • Lesson 5: Secure Access App Risk Profiles
  • Lesson 6: Secure Access Threat Categories
  • Lesson 7: Secure Access Notification Pages
  • Lesson 8: Secure Access Do Not Decrypt Lists
  • Lesson 9: Secure Access Certificates

Module 17: Cisco Secure Access AI / DLP

  • Lesson 1: Secure Access AI Overview
  • Lesson 2: AI Assistant Monitoring and Troubleshooting
  • Lesson 3: Secure Access Self-Healing
  • Lesson 4: Cisco Secure Access AI Access
  • Lesson 5: Secure Access Data Classification
  • Lesson 6: AI Guardrails
  • Lesson 7: Configuring AI Guardrails
  • Lesson 8: Data Loss Prevention (DLP)
  • Lesson 9: AI Supply Chain Blocking

Module 18: Configuring Access Policies & Access Rules

  • Lesson 1: Application Workflows
  • Lesson 2: Access Policy Overview
  • Lesson 3: Secure Access Policy Rule Defaults
  • Lesson 4: Secure Access Global Policy Settings
  • Lesson 5: Secure Access Policy Rules
  • Lesson 6: Creating Secure Access Private Access Rules
  • Lesson 7: Creating Secure Access Internet Access Rules
  • Lesson 8: Associating Identity with Internet Traffic Policies

Module 19: Digital Experience Insights

  • Lesson 1: Digital Experience Insights
  • Lesson 2: Enable ThousandEyes Integration
  • Lesson 3: Experience Insights Dashboard
  • Lesson 4: AI Insights
  • Lesson 5: Remote Worker Use-Case
  • Lesson 6: Secure Access Enterprise Agents Insights
  • Lesson 7: Secure Access SAAS Insights
  • Lesson 8: Proactive Monitoring
  • Lesson 9: Experience Scanner
  • Lesson 10: Agent Deployment

Module 20: Secure Access Monitoring & Troubleshooting

  • Lesson 1: Secure Access Service Status
  • Lesson 2: Secure Access Monitoring
  • Lesson 3: Secure Access Alerting Framework
  • Lesson 4: Monitor - Management
  • Lesson 5: Secure Access Reporting
  • Lesson 6: Client Troubleshooting
  • Lesson 7: ZTNA Client Troubleshooting
  • Lesson 8: Clientless ZTNA Certificate Troubleshooting
  • Lesson 9: Private Resource Access Troubleshooting

Module 21: Secure Access API’s and Infrastructure as Code (IAC)

  • Lesson 1: Configuration Evolution
  • Lesson 2: Cisco Secure Access API Overview
  • Lesson 3: API Use Case in Cisco Secure Access
  • Lesson 4: Ansible
  • Lesson 5: Create an API Keys
  • Lesson 6: Secure Access API Authentication
  • Lesson 7: Secure Access Postman Library
  • Lesson 8: Infrastructure as Code
  • Lesson 9: Cisco Secure Access Terraform
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Labs Outline
  • Lab 1: Secure Access: Overview
  • Lab 2: Deploying the Virtual Appliance on VMware vSphere
  • Lab 3: IDP, SCIM, and SAML Integration
  • Lab 4: Deploy HQ Router for Connectivity
  • Lab 5: Resource Connector Deployment, Configuration and Testing
  • Lab 6: Secure Access SD-WAN Integration with SD-WAN
  • Lab 7: Cisco Meraki Integration with Cisco Secure Access
  • Lab 8: Configure Cisco Secure Firewall (FMC) Integration
  • Lab 9: Configure Branch Connectivity and Access Policy
  • Lab 10: Secure Client Configuration and Deployment
  • Lab 11: Secure Private Access: Initial Configuration and Testing
  • Lab 12: SPA - Configuring Private Resources, Private Resource Groups, Posture Profiles, and Access Policy
  • Lab 13: Data Loss Prevention
  • Lab 14: Configuring Access Policies
  • Lab 15: Experience Insights Integration and End User Experience Monitoring
  • Lab 16: Cisco Assistant for Secure Access
  • Lab 17: Troubleshooting
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Prerequisites

To get the most out of the Cisco Secure Access Admin and Troubleshooting course, attendees should have a working knowledge of the following:

Networking Fundamentals

  • Understanding of TCP/IP, DNS, HTTP/S, and general networking protocols
  • Familiarity with routing and switching concepts (static routes, VLANs, BGP basics)
  • Experience with IPsec VPN concepts and tunnel configuration
  • Knowledge of firewall operations and basic security policy management

Security Concepts

  • General understanding of cybersecurity principles and terminology
  • Awareness of Zero Trust, SASE, and SSE frameworks (conceptual level)
  • Familiarity with identity and access management (IAM) and authentication protocols such as SAML, RADIUS, or LDAP
  • Basic understanding of threat detection and incident response workflows

Cisco-Specific Experience

  • Hands-on experience with Cisco networking or security products is beneficial
  • Familiarity with Cisco Firepower, Umbrella, Duo, or Meraki is an advantage
  • Cisco CCNA or CCNP Security certification (or equivalent knowledge) is recommended

For Help Desk Personnel Specifically

  • Experience working with ticketing systems and handling Tier 1/Tier 2 escalations
  • Basic understanding of VPN clients and remote access troubleshooting
  • Familiarity with user authentication issues and endpoint connectivity

Vendor Credits

This course can be purchased with Cisco Learning Credits (CLCs).

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