Microsoft 365 Fundamentals

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both. Candidates may have knowledge of cloud-based solutions or may be new to Microsoft 365.

Describe cloud computing

• Define cloud computing.
• Describe the shared responsibility model.
• Define cloud models, including public, private, and hybrid.
• Identify appropriate use cases for each cloud model.
• Describe the consumption-based model.
• Compare cloud pricing models.

Describe the benefits of using cloud services

• Describe the benefits of high availability and scalability in the cloud.
• Describe the benefits of reliability and predictability in the cloud.
• Describe the benefits of security and governance in the cloud.
• Describe the benefits of manageability in the cloud.

Describe cloud service types

• Describe Infrastructure as a Service (IaaS).
• Describe Platform as a Service (PaaS).
• Describe Software as a Service (SaaS).
• Identify appropriate use cases for each cloud service (IaaS, PaaS, SaaS).

What is Microsoft 365?

• Describe Office 365, Microsoft 365, and Windows 365
• Describe how Microsoft 365 empowers workers for hybrid and flexible work
• Create a Microsoft 365 trial organization

Describe productivity solutions of Microsoft 365

• Describe how the capabilities of Microsoft 365 can boost productivity
• Describe how Microsoft 365 Apps help people craft compelling content in real-time
• Describe how the capabilities of the work management tools optimize operations
• Describe additional Microsoft 365 productivity apps

Describe collaboration solutions of Microsoft 365

• Describe how the collaboration tools of Microsoft 365 promote synergy in the workplace
• Describe how Microsoft Teams helps boost teamwork
• Describe how Microsoft Viva helps organizations create thriving work cultures
• Describe how Yammer communities can help foster connections within your organization

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

• Describe the endpoint modern management capabilities of Microsoft 365
• Describe the differences between Windows 365 and Azure Virtual Desktop
• Describe the deployment and release models for Windows-as-a-Service
• Describe the deployment methods and update channels for Microsoft 365 Apps

Describe analytics capabilities of Microsoft 365

• Describe how Viva Insights help people and organizations work smarter and achieve balance
• Describe the capabilities of the Microsoft 365 admin center and user portal
• Describe the reports available in the Microsoft 365 admin center and other admin centers

Describe the services and identity types of Azure AD

• Describe what Azure AD does.
• Describe the types of identities Azure AD supports.

Describe the access management capabilities of Azure AD

• Describe Conditional Access in Azure AD.
• Describe the benefits of Azure AD roles and role-based access control.

Describe threat protection with Microsoft 365 Defender

• Describe the Microsoft 365 Defender service.
• Describe how Microsoft 365 Defender provides integrated protection against sophisticated attacks.
• Describe and explore Microsoft 365 Defender portal.

Describe security capabilities of Microsoft Sentinel

• Describe the security concepts for SIEM and SOAR.
• Describe how Microsoft Sentinel provides integrated threat management.
• Describe the pricing models of Microsoft Sentinel.

Describe the compliance management capabilities in Microsoft Purview

• Describe the Microsoft Purview compliance portal.
• Describe Compliance Manager.
• Describe the use and benefits of compliance score.

Describe the Service Trust Portal and privacy at Microsoft

• Describe the offerings of the Service Trust Portal.
• Describe Microsoft's Privacy principles.
• Describe Microsoft Priva.

Describe Microsoft 365 pricing, licensing, and billing options

• Describe the pricing models available for Microsoft cloud services
• Describe billing management features such as billing frequency and methods of payment
• Describe the differences between base licensing and add-on licensing

Describe support offerings for Microsoft 365 services

• Describe the support offerings available for Microsoft 365 and how to create a support request
• Describe service level agreement (SLAs) concepts
• Identify how to track service health through the Microsoft 365 admin center
• Describe how organizations can provide feedback on Microsoft 365 products and services

Students do not need to have any experience with Microsoft 365 before taking this course; however, a basic level of familiarity with computer technology and cloud computing is assumed.