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ITIL® 4 Specialist: Monitor, Support and Fulfil - Including Exam

This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Incident Management Practice, the ITIL® 4 Service Desk Practice, the ITIL® 4 Service Request Management Practice, the ITIL® 4 Monitoring and Event Management Practice, and the ITIL® 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL® 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Incident Management Practice, ITIL® 4 Service Desk Practice, ITIL® 4 Service Request Management Practice, ITIL® 4 Monitoring and Event Management Practice, ITIL® 4 Problem Management Practice publications.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

 

Updated 10/6/2026

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

8 courses found

    • Delivery Format: Virtual Learning
    • Date 28-30 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 04-06 August, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 04-06 August, 2026 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 19-21 October, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 19-21 October, 2026 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 03-05 November, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 08-10 December, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 08-10 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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