Cisco Customer Success Manager

In the economy of digital offers and subscription-based product models, IT customers have more options than ever. They can switch to your competitors as easily as they signed up with you. To succeed in the high-tech sectors of business, you need a nimble responsiveness to the ultracompetitive industry. The most successful professionals seamlessly transition between client relations, brand advocates, and solutions architect. And for this, you need optimum training to acquire those skills to create strong relationships with customers. 

The Cisco® Customer Success Manager (CSM) certification gives you a solid framework and a core set of skills to help you deliver immediate value to your customer relationships. Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data whilst enabling your customers to achieve their goals throughout the customer lifecycle, from planning to renewals.

Prerequisites

Exams and Recommended Training

Recertification

• Pass the current version of the DTCSM exam