Negotiation skills
- Course Code GNS100E
- Duration 2 days
Course Delivery
Additional Payment Options
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GTC 11 inc. VAT
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopWhether you are asking for resources, negotiating with a customer, or dealing with conflict, being a skilled negotiator makes you more effective. In this active, participatory course, you will practice the skills of negotiation and receive feedback to help you improve your performance.
You will learn about the types of negotiation and different styles that you can use during negotiations. You will learn to determine your individual negotiation style and how to adapt to situations for more successful negotiations. You’ll also gain an understanding of competitive and collaborative negotiation and learn how to recognize each.
Course Schedule
TopTarget Audience
TopCourse Objectives
TopWhat You’ll Learn:
- The negotiation process
- How you react to conflict
- Characteristics of key negotiation styles
- How to successfully negotiate
Course Content
Top1. Introduction to Negotiation
- What is negotiation?
- Negotiation factors
- BATNA
- The Negotiation Process
2. Natural Tendencies in Negotiation
- Competitive negotiations
- Natural tendencies
- Tactics used in negotiation
3. Competitive versus Collaborative Negotiation
- Two styles of negotiation
- Positions versus interests
- Power behaviours
- Finding common interests
- Strategies to develop trust
4. Preparing to Negotiate
- The Negotiation Planning Worksheet
- Situational analysis
- Developing your strategy
5. Conducting your Negotiation
- The importance of listening
- The art of dialogue
- Asking effective questions
6. Action Planning and Next Steps
- Your Negotiation Worksheet
- Personal Learning Plan
Course Prerequisites
TopFollow on Courses
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- Leadership & Business Skills
- GNS100E | Negotiation skills | Training Course | Leadership & Business Skills.
- Leadership & Business Skills