This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3 day event.
- Those engaged in IT development, IT operations and IT service management.
- Individuals wishing to have detailed understanding of the principles of service improvement.
Prerequisites: Holder of ITIL Foundation Certificate in IT Service Management
|Required Exams||Recommended Training Course|
||ITIL Practitioner (ILPR) 3 days|