Skip to main Content

ITIL Practitioner

This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3 day event.

Target Audience:

  • Those engaged in IT development, IT operations and IT service management.
  • Individuals wishing to have detailed understanding of the principles of service improvement.

Prerequisites: Holder of ITIL Foundation Certificate in IT Service Management

Requirements:

Required Exams Recommended Training Course
ITIL practitioner
ITIL Practitioner (ILPR) 3 days
ITIL® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

More Information

Please contact us for more details about this or any of the ITIL certifications or training courses.