ServiceNow Scripting in ServiceNow Fundamentals

ServiceNow System Administrators, with a minimum of three to six months experience configuring and developing the platform, who wish to extend the functionality of their instance.

• Determine when and where it is appropriate to script
• Use ServiceNow’s built-in text editor
• Script client-side with o Client Scripts

              - UI Policies

              - Catalog Client Scripts & Catalog UI Policies

• Script server-side with o Business Rules
• GlideSystem
• GlideRecord
• Script Includes
• UI Actions

              -Flow Designer

• Use ServiceNow’s scripting best practices

Day 1

Module 1: Scripting Overview

• Lab 1.1: Using the Syntax Editor
• Lab 1.2: Syntax Checking
• Lab 1.3: Explore Scripting Resources

Module 2: Client Scripts

• Lab 2.1: Two Simple Client Scripts
• Lab 2.2: g_form and g_user
• Lab 2.3: Debugging Client Scripts

Module 3: UI Policies

• Lab 3.1: Incident State Resolve/Closed

Module 4: Catalog Client Scripts & Catalog UI Policies

• Lab 4.1: Control Variable Choices Catalog Client Script
• Lab 4.2: Control Out of State Shipping Catalog UI Policy

Day 2

Module 5: Business Rules

• Lab 5.1: Debugging Business Rules
• Lab 5.2: Current and Previous
• Lab 5.3: Display Business Rules and Dot-walking

Module 6: GlideSystem

• Lab 6.1: Setting the CAB Date
• Lab 6.2: Re-open Problem Date Validation

Module 7: GlideRecord

• Lab 7.1: Two GlideRecord Queries
• Lab 7.2: RCA Attached: Problem and Child Incidents
• Lab 7.3: addEncodedQuery()
• Lab 7.4 Explore GlideQuery

Module 8: Script Includes

• Lab 8.1: Classless Script Include (logPropertyValues)
• Lab 8.1A: Classless Script Include (hasRoleExactly)

Day 3

Module 8: Script Includes (continued)

• Lab 8.2: Create a New Class
• Lab 8.3: HelloWorld GlideAjax
• Lab 8.4: Number of Group Members
• Lab 8.5: JSON Object

Module 9: UI Actions

• Lab 9.1: Client-Side UI Actions
• Lab 9.2: Server-Side UI Actions
• Lab 9.3: Client and Server-Side UI Actions

Module 11: Scripting with Flow Designer

• Lab 10.1: Build a Flow
• Lab 10.2: Trigger a Subflow
• Lab 10.2: Add a Script to a Flow
  

It is recommended that attendees have

• Intermediate-level ability to write, test and debug JavaScript
• Familiarity with database tables and columns