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Omnissa Workspace ONE® UEM: Troubleshooting

  • Code training OMWS1UEMTS
  • Duur 3 dagen

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Trainingsbeschrijving

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Master real world Workspace ONE UEM problem solving with Omnissa certified instruction

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

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Global Knowledge biedt zowel standaard- als maatwerkcursussen die zijn afgestemd op uw wensen en die als besloten cursus op uw eigen locatie of onze locatie gevolgd kunnen worden.

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Doelgroep

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Intermediate to advanced practitioners that support Workspace ONE UEM environments.

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Trainingsdoelstellingen

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After completing this course you should be able to:

  • Summarize the basic troubleshooting methodology.
  • Outline common troubleshooting techniques in the Workspace ONE UEM console.
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
  • Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
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Inhoud training

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Course introduction

  • Introductions and course logistics
  • Course objectives

Workspace ONE foundations

  • Navigating and customizing the console
  • Workspace ONE UEM console foundations
  • Workspace ONE Hub Services
  • Workspace ONE UEM accounts

Workspace ONE architecture

  • Workspace ONE & modern SaaS architecture
  • Workspace ONE UEM architecture
  • Additional Workspace ONE components
  • Workspace ONE example use cases

Fundamentals of troubleshooting Workspace ONE UEM

  • Software troubleshooting and support methods
  • Core components topology
  • Integrated components topology
  • Workspace ONE UEM log files

Workspace ONE UEM console troubleshooting

  • Workspace ONE UEM troubleshooting overview
  • Group management and assignment
  • System settings and roles
  • Analytic events
  • Collecting and analyzing Workspace ONE UEM logs

Integration troubleshooting

  • Integration overview
  • AirWatch Cloud Connector
  • Directory Services integration
  • Directory Users and Groups synchronization
  • Certificate Authority integration
  • Omnissa Access and Workspace ONE Intelligent Hub

Endpoint troubleshooting

  • Endpoint topology overview
  • Tools and resources for troubleshooting
  • Workspace ONE Assist
  • Troubleshooting common issues

Application troubleshooting

  • Applications overview
  • Configuration review
  • Tools and resources for troubleshooting
  • Public applications
  • Internal applications
  • Purchased applications

Unified Access Gateway and Edge services troubleshooting

  • Unified Access Gateway architecture overview
  • Unified Access Gateway configuration review
  • Tools and resources for troubleshooting
  • Content Gateway on Unified Access Gateway
  • Workspace ONE Tunnel on Unified Access Gateway

Email troubleshooting

  • Email architecture overview
  • Email profile configuration review
  • Tools and resources for troubleshooting
  • Workspace ONE Secure Email Gateway on Unified Access Gateway
  • PowerShell integration
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Voorkennis

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Recommended:

  • A working knowledge of Omnissa Workspace ONE UEM infrastructure
  • A background in End-User Computing
  • Completed Workspace ONE UEM Deploy and Manage course
Aanbevolen vereisten:
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Examen

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Recommended as preparation for the following exam:

  • 2W0_25 - Omnissa Workspace ONE engineer - 2025 which leads to Omnissa certified engineer – Workspace ONE (OCE-W)
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Aanvullende informatie

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Technical requirements

  • Bring a full-size laptop.
  • A secondary device is recommended for reading and lab materials, which are only delivered electronically.
  • Please ensure you have the US keyboard mapping added to your devices.
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