ISO/IEC 20000 IT Service Management Foundation (PECB Certified) - Including Exam
- Code training ISO20000F
- Duur 2 dagen
Andere trainingsmethoden
Extra betaalopties
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GTC’s 17 (incl. BTW)
Global Training Credits: neem contact met ons op voor meer informatie
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Methode
Deze training is in de volgende formats beschikbaar:
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Klassikale training
Klassikaal leren
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Op locatie klant
Op locatie klant
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Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThe PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Virtueel en Klassikaal™
Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen.
Data
Naar boven-
- Methode: Virtueel leren
- Datum: 23-24 februari, 2026 | 10:00 to 18:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode: Klassikale training
- Datum: 11-12 mei, 2026 | 09:00 to 16:30
- Locatie: Amsterdam ARISTO (Teleportboulevard 100) (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 11-12 mei, 2026 | 09:00 to 16:30
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 22-23 juni, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode: Virtueel leren
- Datum: 10-11 augustus, 2026 | 10:00 to 18:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode: Klassikale training
- Datum: 16-17 november, 2026 | 09:00 to 16:30
- Locatie: Zoetermeer (Kinderen v Versteegplein 18) (W. Europe )
- Taal: Nederlands
Doelgroep
Naar bovenThe ISO/IEC 20000 Foundation training course is intended for:
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management
Trainingsdoelstellingen
Naar bovenBy participating in this training course, you will:
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Inhoud training
Naar bovenDay 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam
Voorkennis
Naar boven- There are no prerequisites to participate in this training course.
Examen
Naar bovenThe exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:
- Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
- Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10
After successfully completing the exam, you can apply for the credential shown on the table below.
The certificate requirements for the ISO/IEC 20000 Foundation are as follows:
- Designation: PECB Certificate Holder in ISO/IEC 20000 Foundation
- Exam: PECB Certified ISO/IEC 20000 Foundation exam or equivalent
- Professional experience: None
- MS audit/assessment experience: None
- SMMS project experience: None
- Other requirements: Signing the PECB Code of Ethics
Aanvullende informatie
Naar bovenEducational approach
The training course is participant centered and contains:
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes with similar structure to the certificate exam
General Information
- Certificate and examination fees are included in the price of the training course
- Training material containing over 200 pages of information and practical examples will be given to each participant.
- An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
- In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date