ITIL® (Version 5) Strategy - Including Exam
- Course Code ITIL5SL-S
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Course Schedule
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- Delivery Format: Virtual Learning
- Date: 14-16 September, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arabian St)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 27-29 October, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 01-03 November, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 31 January-02 February, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Arabian St)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 09-11 May, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 28-30 June, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Arabian St)
- Language: English
Target Audience
TopThis course is aimed at:
- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.
Course Objectives
Top- Ensure strategic capabilities are fit for purpose and support the organisation’s vision and mission.
- Formalise and develop existing strategic capabilities with clearer governance and communication.
- Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
- Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.
Course Content
TopModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Strategy
- 1.3 Strategy across the ITIL® Four Dimensions
Module 2: The ITIL® Strategy Management Model
- 2.1 Introduction to the ITIL® Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
Module 3: Strategic capabilities
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
Module 4: ITIL® and other frameworks
- 4.1 ITIL® and DevOps
- 4.2 ITIL® and PRINCE2
Course Prerequisites
TopThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Test Certification
TopRecommended preparation for exam(s):
- ITIL® (Version 5) Strategy
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.