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Our partners at Axelos and PeopleCert have released the dates of the much-anticipated higher levels of ITIL 4 education and training.

Barry Corless
  • Datum: 10 July, 2019

Here are a few of the key dates.   

3rd October 2019: Launch of ITIL 4 Managing Professional Transition Module and exam

The Managing Professional Transition module launch comes first.  This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with a transition to the ITIL 4 Managing Professional designation.  The course provides an understanding of the key concepts of ITIL 4’s service value system that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL 4 Managing Professional Transition examination which leads to the award of ITIL 4 Managing Professional status. 

Our teams are already writing the course material and we’re anticipating first courses to start running on 30th September. Global Knowledge’s schedule should be available towards the end of July.

November 2019: Launch of “ITIL 4 Specialist: Create, Deliver and Support” and “ITIL 4 Strategist: Direct, Plan and Improve” from ITIL 4 Managing Professional Modules

The definitive launch date will be available in early August.  These two modules have a prerequisite of the ITIL 4 foundation exam.  Create, Deliver and Support covers the design, transition and operation of IT services within the bounds of the service value system.  Direct, Plan and Improve focuses on the improvement framework and key organisational change perspectives needed for IT transformation programmes.     

Q1 2020: Launch of “ITIL 4 Specialist: Drive Stakeholder Value” and “ITIL 4 Specialist: High Velocity IT” 

Into quarter 1 of 2020, we will see the final two modules of the ITIL 4 managing professional quartet.  Drive Stakeholder Value will look at the engagement of stakeholder in IT service management at strategic, tactical and operational levels plus the vital relationships with IT suppliers.  High Velocity IT will cross the bridge into the DevOps, Lean and Agile worlds and show how ITIL is the perfect partner to supplement those approaches.  


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Barry Corless

Global Product Director for DevOps and IT Service Management

As a Global Product Director for leading IT and business skills training specialist Global Knowledge, Barry Corless is responsible for helping organisations enhance organisational capability through application of best practice frameworks.  His role incorporates the development and delivery of service management, DevOps, programme and project management, enterprise architecture and business analysis learning and development solutions.  An experienced consultant and IT specialist, Barry undertook additional voluntary roles Director of itSMF International from 2017-2019, and Chair of itSMF UK from 2009-2011.  

An industry champion for ITIL, Barry credits its common-sense approach to endemic IT issues as the reason for his long-term track record with this international service management practice.  He has trained and consulted on ITIL in over 20 countries. Barry continues to act as an ITIL examiner and has been part of the author team that inputs into the ever-adapting ITIL guidelines.  

Barry’s attraction to analytical problem solving began early and his first ambition was to be a weather man.  He became an Assistant Scientific Officer for The Meteorological Office after leaving school in Cheshire.  Barry recognises that passion for the topic is a key attribute for success as a trainer, as well as the ability to bring a subject to life.  He thinks open-mindedness is vital.  “Lifelong learning has taught me that we all have to prepare to unlearn what we previously accepted as best practice,” he says. 

Having spent over 20 years training he has seen many changes in an industry that has embraced virtual classroom and digital learning.  He advocates the teaching of project management and service management skills early.  “In an economy that is 80% service based, we should be teaching these key management skills in schools,” he says.   

As Best Practice department head, Barry enjoys the variety that his role brings him, and he continues to work with consultancy and education clients to ‘keep it real’.  Barry’s ability to identify with learners makes him a sought-after trainer and his passion and detailed understanding of ITIL meant that Global Knowledge was able to develop the world’s first bridging course for professionals going from ITIL v3 to ITIL 4.  Global Knowledge remains the world’s leading provider of ITIL certification and exams.  

A popular commentator on ITIL and a frequent blogger, Barry doesn’t like to think of himself as ‘one track minded’.  “ITIL skills are transferable outside the IT hinterland and lesson learned in other environments should be used in optimising technology solutions” he promises.  “ITIL4 is more focussed on people, agility and collaboration.  With the pressure on IT teams to provide a lightning-fast route to market, it’s vital that all stakeholders across an organisation and throughout the supply chain are working well together.”