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ITIL4 Foundation

  • Kurskode ILFN4
  • Days Access 365 Dager

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Dette kurset er tilgjengelig i følgende formater:

  • Bedriftsinternt

    Bedriftsinternt

  • E-læring

    E-læring i eget tempo

  • Åpent klasserom

    Tradisjoenlt klasseromskurs

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Oversikt

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The ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL®  service value system (SVS), ITIL®  practices and their role in a service provider organization. 26 Easy to absorb lessons covering ITIL®  terminology, concepts, practices and value. Includes video tutorials, study guides and quizzes.

  • Get certified at your own pace
  • 180 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included
  • Course Contents: 6 Modules including 26 Easy to absorb lessons
  • Includes: video tutorials, study guides and quizzes
  • Study duration: 12 hours

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

Målgruppe

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This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.
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Kursmål

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination
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Innhold

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  •     Module 1: Key Concepts of Service Management
  •     Module 2: The Guiding Principles of ITIL®
  •     Module 3: Service Management and Value
  •     Module 4: ITIL® Practices Introduction
  •     Module 5: ITIL® Practices Deep Dive
  •     Module 6: Course Recap and Exam Preparation
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Forkunnskaper

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There are no pre-requisites for this course

 

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Testsertifikat

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The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

 Cost of the exam is included in the course fee

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Påfølgende kurs

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Create, deliver and support
Drive stakeholder value
High velocity IT
Direct, plan and improve
Digital and IT strategy

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