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End User Training Case Studies

How We Helped a Top 5 Multi-national Law Firm

Project Summary:

  • Global Law firm operating in more than 40 countries
  • Requirement to replace over 6,000 PCs wtih tablets
  • Requirement to update operating system from Windows 7
  • Maintain business as usual as much as possible during upgrade
  • Ensure users’ ability to take advantage of the new technology through one-to-one training experience

How We Delivered an End-to-End Training Service for a professional Government Department

Project Summary:

  • Core Essentials Training for New Starters – To consistently on board new staff.
  • Refresher Training - Refresh staff in existing software.
  • Update Training - New release, software transition or new packages.
  • Advanced Microsoft Products Training – To enable advanced users\superusers to fully exploit the technologies.
  • SharePoint and Microsoft Teams Training.
  • Articulate Training.
  • Adobe Acrobat Pro User Training.
  • PowerBI Training.

How we supported a worldwide pharmaceutical company deliver high quality, flexible and consistent education and support to their 100,000 staff worldwide

Project Summary:

  • Dedicated Project Manager to work with the customer project team to provide a central communication hub.
  • Discovery workshops and buzz sessions. 
  • A range of customised training outlines.
  • Dedicated training team of English and local language trainers. 
  • Implemented a worldwide train-the-trainer programme. 
  • Developed and managed a complex training schedule to include worldwide timezones. 
  • Delivered a 3 month virtual worldwide delivery programme to provide training for all staff. 
  • Continuous monitoring and evaluation. 
  • Scaled the deliveries to suit ongoing demand.
  • Bespoke videos and courseware designed and developed into 14 languages.
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