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ITIL4 Frequently Asked Questions (FAQs)

Why do we need ITIL4?

Quite simply ITIL4 reflects new ways of working that have accompanied the digital revolution.  Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering).  Since ITIL v3 in 2006 there are a large number of new and updated technologies (Cloud, Serverless, Software Defined Networking, AI, etc.) that we need to manage.  ITIL4 reflects these changes. Barry Corless has given a personal view on this in his latest blog.   

When is ITIL4 going to be released?

The first ITIL4 Foundation exam will be delivered on 28th February 2019.  The further education is on target for late Summer 2019.

What if I have taken v3 Foundation, should I take ITIL4 Foundation?

If you want to continue ITIL4 education you must sit the ITIL4 foundation.  GK will have classroom, virtual, digital and blended options available.  Watch this space!

Should I stop my v3 track and wait for ITIL4?  Why?

No.  ITIL v3 qualifications will still have some standing in the ITIL4 scheme.  How that will finally work is yet to be determined.  Many of the subject areas appear in both ITIL v3 and ITIL4 so if you need the skills now…get them now.  You wouldn’t wait for the new model of a car if you needed to drive somewhere today would you?

Should my organisation switch straight to ITIL4?

ITIL4 is the latest version. So, it obviously makes sense to take that as soon as it is available in 2019 doesn’t it?  OK, if your organisation has never seen ITIL or considered it before then ITIL4 is a natural starting point.  To steal a well-worn phrase, “Just do it!” However, if my organisation has invested heavily in ITIL v3 it’s a different story.  We’ll be using ITIL v3 language, we’ll be structured with ITIL v3 processes in place, we might have our governance, tools and workflows built around the ITIL v3 service lifecycle.  Going with ITIL4 might be like introducing modern day “US English” to an organisation that is speaking “Ye Olde 17th Century English” perfectly!  They can just understand each other but the propensity for miscommunication, lack of clarity, disillusionment and apathy increases.  That is amplified if the ITIL4 students are junior to their ITIL v3 trained superiors!  That can be truly dangerous.

My advice is get your IT service management strategists to look at ITIL4.  Decide whether the changes justify the risk of swapping straight over or utilising a more measured approach.  Indeed, come up with a plan for their continuing education.  ITIL4 looks very interesting and I’ve been getting extremely positive feedback from customer sessions so far.

So what does the scheme look like?

Far more streamlined!  There are two tracks.  One leading to a Certified ITIL Managing Professional designation with a more tactical and operational focus.  The other leads to a Certified ITIL Strategic Leader qualification with the name giving you a clue about its focus.

ITIL4

I see there is a common module between the streams.  Do I need to take it twice?

Thankfully, no. It looks very like that module will draw on much of the outstanding material in the current ITIL Practitioner qualification.

Is there a shorter Foundation bridging exam like we had from ITIL v2 to ITIL v3? 

No.  Everybody will take the same foundation exam.  However, previous ITIL knowledge will be recognised in the route that GK suggest for you to get best preparation to assimilate the new material and sit the ITIL4 foundation.  We will have a more condensed foundation bridging course which will lead to the same ITIL foundation exam.  

What is the ITIL Managing Professional Transition course? 

That is designed for current ITIL Experts or those people with 17 points in the V3 scheme (i.e. ready to take Managing Across the Lifecycle - MALC).  Success in the exam will allow people to reach the ITIL Managing Professional designation

I have 17 credits and am eligible for the Managing Professional (MP) Transition, is there training for that exam?

Yes. We hope the course will be available mid-2019 onwards.

I am an ITIL v3 Expert, where do I begin in ITIL4?

Obviously the ITIL Managing Professional Bridge is the ‘go to’ for you.  However, it depends on your job role, aspirations, etc.  Join our planned webinars over the coming months or contact us directly.

When can I begin to take ITIL4 further qualifications?

We hope during Summer 2019.

Do the ITIL4 further qualifications align with v3 Intermediates?  If so, how?

There will be some overlap as many of the disciplines are still very valid.  The work to judge that cannot be done before the ITIL 4 syllabuses beyond foundation are finalised in December 2018.

Is there correlation between the Capability and Lifecycle modules when compared to the Managing Professional (MP) and Strategic Leader (SL) streams?

 Not really.  The designations Managing Professional and Strategic Leader give you an idea of the focus.  The syllabuses will be released to training organisations in early 2019.

Strategic Leader will take a more holistic and strategic view. The one exception is Direct, Plan and Improve which is included in both tracks.
Will I acquire credits in ITIL4 as I did in ITIL v3?

No. Just pass the exams in each track to achieve the designations Certified ITIL Managing Professional or Certified ITIL Strategic Leader.

What are the new course durations?

This is still being decided.  AXELOS are not stipulating a number of days just a number of contact hours. The length of course will typically be based on the format you choose with self-paced and flexible options available. What we currently know is the foundation course demands 12 hours contact time to teach the elements. With exam preparation this will translate into a 3-day instructor led course.

Who can I contact at Global Knowledge to learn more about ITIL4?

Email: ITIL@globalknowledge.co.uk 

Web: www.globalknowledge.com 

Tel: 0118 912 1929

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